Call Center Executive; Call Center Officer; Call Center Agent

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Manage multiple conversations simultaneously while maintaining accuracy and efficiency.
• Meet performance targets for quality, productivity, and sales metrics.
• Escalate complex issues to senior representatives or supervisors when necessary.

Job Requirements :

• 1-6 years of experience in a call center environment or BPO operations.
• Strong knowledge of contact center operations, including call center management software and systems.
• Excellent communication skills with the ability to handle high-pressure situations effectively.