Call Center Analyst
NTT DATA BUSINESS SOLUTIONS · Gurugram · onsite · Posted 50d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Entry-level outbound sales role responsible for engaging Canada-based customers, promoting telecom products/services, and driving revenue through consultative selling.
Responsibilities - Make high-volume outbound calls to prospective and existing customers
- Promote telecom products (plans, upgrades, bundles, retention offers)
- Understand customer needs and recommend tailored solutions
- Achieve daily, weekly, and monthly sales targets
- Handle objections and rejections professionally
- Maintain accurate CRM records (calls, conversions, follow-ups)
- Ensure compliance with scripts, quality, and process standards
- Deliver strong customer experience while maximizing revenue
- Strong communication with neutral/clear English accent
- Sales mindset with persuasive ability
- Active listening and customer empathy
- Resilience and ability to handle rejection
- Basic system/CRM handling
- Graduate (flexible based on communication skills)
- 3-5 years of experience (BPO/sales preferred)
- Shift Timing: US/Canada Shift (Night Shift aligned to North American time zones)
- Working Hours: 10 hours per shift (including breaks as per company policy)
- Work Mode: 100% Work from Office
- Transportation: Company-provided pick-up and drop facility (for night shifts)
Sourced from naukri
Skills
Customer ExperienceAgilecrmCRM Handlingsales targetsconsultative sellingOutboundCall CenterDentaloutbound callsTransportationCustomer SalesCommunication SkillsSalesbpocomplianceTelecomOutbound Sales
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
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