Call Center Analyst
NTT DATA BUSINESS SOLUTIONS · Gurugram · onsite · Posted 61d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About NTT DATA:
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Its our belief in possibility that drives us, but its our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. Were committed to building a people-focused environment where you can shine, no matter who you are.
Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
Being part of a global PIONEER where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Work Schedule & Benefits:
Shift Timing: USCanada Shift (Night Shift aligned to North American time zones)
Working Hours: 10 hours per shift (including breaks as per company policy)
Work Mode: 100% Work from Office
Transportation: Company-provided pick-up and drop facility (for night shifts)
Role Summary:
Role combining individual sales contribution with team support responsibilities including coaching, SME support, and escalation handling.
Key Responsibilities:
Handle complex and high-value sales calls
Act as SME and provide floor support to agents
Coach and mentor team members
Monitor call quality and provide feedback
Assist in onboarding and training
Track team and individual performance
Handle escalations and critical cases
Support reporting and dashboards
Required Skills:
Strong sales experience (telecom/BPO preferred)
Excellent communication skills
Coaching and mentoring ability
Strong objection handling skills
Ability to multitask under pressure
Eligibility:
25 years in international BPO/sales
SME/team handling experience preferred
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Its our belief in possibility that drives us, but its our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. Were committed to building a people-focused environment where you can shine, no matter who you are.
Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
Being part of a global PIONEER where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Work Schedule & Benefits:
Shift Timing: USCanada Shift (Night Shift aligned to North American time zones)
Working Hours: 10 hours per shift (including breaks as per company policy)
Work Mode: 100% Work from Office
Transportation: Company-provided pick-up and drop facility (for night shifts)
Role Summary:
Role combining individual sales contribution with team support responsibilities including coaching, SME support, and escalation handling.
Key Responsibilities:
Handle complex and high-value sales calls
Act as SME and provide floor support to agents
Coach and mentor team members
Monitor call quality and provide feedback
Assist in onboarding and training
Track team and individual performance
Handle escalations and critical cases
Support reporting and dashboards
Required Skills:
Strong sales experience (telecom/BPO preferred)
Excellent communication skills
Coaching and mentoring ability
Strong objection handling skills
Ability to multitask under pressure
Eligibility:
25 years in international BPO/sales
SME/team handling experience preferred
Sourced from naukri
Skills
Call QualityEscalation HandlingAgilehandle escalationsTeam HandlingCall CenterTransportationOnboardingCommunication SkillsInternational BPOSalesobjection handlingbpoTelecom
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
Employee ratings
2,105 reviews
4.1/ 5
Culture
4.0
Career growth
3.5
Work-life
4.0
Employees rate it well for
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