Call Center Agent

• Handle inbound and outbound calls from customers
• Provide accurate information about products and services
• Resolve customer inquiries, complaints, and issues in a timely and professional manner
• Update customer records in the database
• Maintain high customer satisfaction levels by offering friendly, efficient service
• Achieve personal and team targets related to call handling, response times, and quality assurance

Benefits:

• Work-from-home flexibility
• Opportunities for career growth within the company
• Health insurance and other employee benefits
• Paid training

Requirements:

• High school diploma or equivalent (Bachelor s degree is a plus)
• Previous customer service or call center experience preferred, but not required
• Strong communication and problem-solving skills
• Ability to work independently and manage time effectively
• Reliable internet connection and a quiet workspace at home
• Flexibility to work in shifts (including evenings and weekends)