Call Audit / Quality Analyst
QHT Clinic · Haridwar · onsite · Posted 31d ago
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About this role
Job Title: Call Audit / Quality Analyst
Company: QHT Clinic
Job Type: Full-Time
Work Mode: Haridwar / Sec.62-Gurgaon
Experience: 6 months to 1 year in Call Auditing / Quality Analysis
Work Schedule
Company: QHT Clinic
Job Type: Full-Time
Work Mode: Haridwar / Sec.62-Gurgaon
Experience: 6 months to 1 year in Call Auditing / Quality Analysis
Work Schedule
- 9-hour shift
- 6 working days per week
- Audit recorded inbound and outbound calls for quality, accuracy, and compliance
- Evaluate communication skills, call flow, and adherence to SOPs
- Provide constructive feedback to calling teams for performance improvement
- Maintain audit reports and quality documentation
- Identify gaps, trends, and areas for process improvement
- Ensure high standards of patient experience and service quality
- Strong listening, analytical, and communication skills
- Attention to detail and ability to meet deadlines
- Basic knowledge of call quality parameters and reporting tools
- Healthcare or clinic background is a plus
- Experience in healthcare, clinics, or service-based industries
- Familiarity with QA scorecards and call monitoring tools
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Skills
QA scorecardsQuality Analysiscall quality parametersReporting toolsCall Auditingcall monitoring tools
About QHT Clinic
QHT Clinic
51-200
employees
2010
16 years old
Haridwar, Uttarakhand
India
₹4.7L PA avg
Avg at QHT Clinic
About
QHT Clinic provides healthcare services with a focus on patient care and clinical excellence. The clinic offers medical consultations, diagnostic support, and treatment across various specialties. By combining professional expertise with modern healthcare practices, QHT Clinic aims to deliver accessible and reliable medical services to its community.
Employee ratings
10 reviews
3.2/ 5
Culture
2.9
Career growth
2.5
Work-life
3.0
Employees rate it well for
Skill Development32Overall Company32
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