Cafe Manager

Job Summary

The Caf Manager will be responsible for the overall daily operations, staff supervision, sales growth, customer service excellence and maintaining hygiene & quality standards at the caf. The role demands strong leadership, people management and business acumen to ensure seamless caf functioning and revenue achievement.

Key Responsibilities Operations Management

• Oversee day-to-day caf activities including kitchen, service area & cash counter operations.

• Ensure smooth workflow, timely order delivery & quality presentation.

• Implement SOPs for food safety, customer handling & equipment usage.

• Maintain highest hygiene & sanitization standards. Staff Management

• Manage and supervise caf staff including baristas, chefs, cashiers & service crew.

• Prepare staff duty rosters, track attendance, shift allocation & discipline.

• Conduct training on product knowledge, service etiquette & upselling techniques.

• Drive team productivity while maintaining a positive work environment. Customer Experience

• Ensure premium customer service with quick response to queries or complaints.

• Maintain guest satisfaction, review feedback & work on service improvements.

• Maintain ambience, cleanliness & caf dining standards consistently. Inventory & Stock Control

• Monitor stock levels of raw materials, packaging and consumables. • Coordinate with vendors for timely supply & quality check of goods.

• Minimize wastage, track spoilage & maintain stock register and GRN records. Sales & Financial Handling

• Achieve monthly revenue targets and increase footfall through promotions.

• Monitor daily sales, cash handling & POS transactions.

• Control operational costs, improve profitability and reduce variances. Reporting & Coordination

• Generate daily/weekly/monthly sales and inventory reports.

• Coordinate with management for manpower request, maintenance & marketing promos.

• Ensure compliance with company policies and brand standards. Skills & Competencies

• Strong leadership and team handling capabilities

• Good communication and customer-relations skills

• Knowledge of beverages, food preparation and caf service standards

• Experience in POS handling, billing & cash reconciliation

• Inventory control, vendor coordination and cost management

• Ability to multitask and work under pressure

• Problem solving, decision-making & training abilities Educational Qualification

• Graduate/Diploma in Hotel Management or Hospitality preferred

• Experience from Caf, Bakery, QSR, F&B chains like CCD, Starbucks, KFC, McDonalds etc. will be an added advantage Role & responsibilities

Preferred candidate profile