Cafe Manager

JOB DESCRIPTION

Why should you join Chaayos:
1. We are Chaayos, founded in 2012, we are a leading chai cafe chain in India. Currently having 210 cafes operating from North, West & South India.
2. We are #1 in India and the most-awarded chai cafe in India.
3. High customer retention and repeat frequency.
4. Our vision is to serve the world its cup of Chai, Twice a day every day.
5. Our next 5-year goal is to open 1000+ cafes in 100+ cities in India.
6. What are the key cultural tenets (Ownership driven culture, Keep the customer first)

Chaayos provides you the following:

1. Cafe Manager = CEO of Cafe, Full ownership of P&L and people
2. Aggressive growth plan
3. Appreciation and incentives
4. International Reward Trips
5. Discounted employee meals
6. GMC/GPA

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

1. Leadership:
a. Setting goals for the cafe team.
b. Monitoring employees to ensure performance expectations are met.
c. Taking charge of cafe operations.
d. Deliver 100% smooth operations to achieve consistent and great
service and product standards.

2. Planning & Execution:
a. Developing measures to reach sales targets and increase profits.
b. Ensures all employees have proper supplies, equipment, and uniforms.
c. Ensures Compliance with all cafe policies, standards, and procedures.

3. Business Requirements:
a. Providing innovative ways to reduce wastage and all costs in his shift.
b. Dealing with customer service issues, staff handling, & safety issues.
c. Assists in supervising daily shift operations.
d. Handle employee questions and concerns.

Summary of experience
For the cafe manager role we need the following qualification and experience:
1. Education- Any Graduation and above
2. Work Experience- QSR industry (Dine-in and delivery experience required; 4-7 years)
3. Position held- Caf Assistant Manager or equivalent level position (1-2 years)

Required Knowledge, Skills, and Abilities-

1. P&L Management:
a. Understanding of profit and loss statement
b. Handling the P&L statement of the cafe independently

2. Communication Skills:
a. Candidate is able to talk fluently & properly in Hindi & English
b. Empathetic listener towards team and customers

3. Team Management:
a. Motivating and inspiring the team to achieve targets
b. Hiring, handling team issues and attrition

4. Profitability
a. Must know how to control wastage
b. Should be aware of how to do sales-building ideas