Cafe Manager

Job role: Cafe manager/assistant manager/executive (Hotels/Restaurants)

Location: North India

Department: F&B operations

Job experience: 2-5 years

Job brief

The Cafe manager/asst. manager/executive shall be responsible for managing & overseeing the daily food & beverage (F&B) operations, timely food preparation, Serving and cleanliness, ensuring seamless experience for guests visiting the restaurant/cafes at the hotel/hostel. He/she shall also be responsible for purchasing/procurement, inventory management, accounting, people management, etc. to meet business goals as per company standards.

Key responsibilities

1. Understanding of the hospitality/hotel/restaurant/QSR industry
2. Coordinating daily F&B operations to ensure efficiency and productivity
3. Delivering superior food and beverage service, responding promptly to customer complaints to maximize satisfaction and maintaining positive feedbacks
4. Managing both front of the house and back of the house restaurant operations, scheduling work shifts and ensuring compliance with sanitation and safety regulations
5. Regularly reviewing product quality and building/researching for new F&B vendors
6. Projecting future needs for F&B goods, kitchen utensils and cleaning products to facilitate smooth operations
7. Optimising operational costs, identifying measures to reduce waste and creating detailed reports on revenues and expenses
8. Promoting the brand in the local community through promotions, live events, etc. to reach a broader audience
9. Training new and current employees on proper customer service practices
10. Ensuring timely repairs & maintenances, deep cleaning, stock keeping, etc.
11. Managing inventory, stock, storage, etc.

Qualifications

1. Hospitality graduate/post-graduate or diploma in hospitality
2. Min. 2 years of experience in a hotel, hostel, guest house, restaurant, cafes, QSR, etc.
3. Extensive operational knowledge of F&B operations
4. Outstanding communication, interpersonal & time-management skills
5. Flexible to relocate anywhere in northern India
6. High attention to detail