CAD Application Engineer

Job Title


Number of vacancies


Job Responsibilities:

• Managing technical support issues taken via phone, email, or web portal
• Utilize your expertise in SOLIDWORKS products to assist customers with challenges they face in production
• Follow up on Service Requests and Software Performance Reports generated through support cases
• Ensure that response time and customer satisfaction surveys meet goals
• Research solutions and create knowledge base articles
• Conduct assigned training classes
• Train new students on SOLIDWORKS products
• Make on-site customer visits
• Travel to customer sites (if required) to provide onsite support and training
• Working with the sales team to accurately understand our customer's requirements
• Progression into product demonstrations of SOLIDWORKS to prospective customers
• Training of customers in the correct use of SOLIDWORKS
• Working with a broad range of customers who use SOLIDWORKS to design their products
• Responding to the needs of our customers to solve technical problems in using SOLIDWORKS
• Reporting to the Technical Manager Sr. Applications Support Engineer

Desired Candidate Profile/Key Skills:

• Engineering design experience gained in a design environment
• Knowledge of 3D CAD System, ideally SOLIDWORKS bit Pro/ENGINEER or Inventor may also be useful.
• Good knowledge and use of Microsoft Office applications Word, Excel, Outlook
• Willingness to be flexible and to travel as required

Job Type


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