CA UIM SME

Greetings from Tata Consultancy Services!!!

Join us and be part of TCS's AI Cloud transformation journey!

About the Unit:

TCS Cloud is accelerating the shift to an AI-powered, cloud-first future. As a strategic transformation partner to the world's leading enterprises, it is helping businesses reimagine their core, modernise platforms, unlock data-driven intelligence, and scale innovation through cloud, AI, cybersecurity, automation, and digital engineering. By combining deep industry expertise with cutting-edge technologies, TCS Cloud is enabling the rise of agile, resilient, and intelligent enterprises built to thrive in a rapidly evolving digital world.

Job Role: CA UIM SME

Location:Bengaluru(only)

Experience: 8- 12 Years

JOB DESCRIPTION:

Mandatory Technical Skills

• Strong hands-on administration of CA-UIM / DX UIM in a large enterprise environment, including multi-hub architecture, robots, probes, queues, tunnels, packages, Operator Console, NAS/alarm processing, discovery_server and data_engine.
• Practical experience implementing and supporting server, application, database, network, storage, virtualization, service, process, log, URL, SNMP and hardware monitoring.
• Expertise in probe deployment and configuration, monitoring templates, super packages, QoS, thresholding, alarm policies, pre-processing, suppression, correlation and maintenance schedules.
• Experience with CA Spectrum and DX NetOps components such as Performance Management, NFA, NCM, CABI/Jaspersoft, integrations and data-source management.
• Hands-on experience with upgrades, patching, platform migrations, performance tuning, capacity planning, high availability, backup/restore coordination and DR validation.
• Strong troubleshooting across Windows and Linux platforms, networking, SNMP, ports, services, certificates, logs, SQL databases, queues, APIs and distributed application dependencies.
• Working knowledge of Microsoft SQL Server used by CA-UIM, including basic SQL querying, database health, data-retention considerations and collaboration with DBA teams.
• Experience integrating monitoring tools with ServiceNow or comparable ITSM/event platforms through gateways, REST APIs, web services or scripts.
• Scripting or automation capability using PowerShell, shell, Python, Lua or equivalent, with focus on repeatable monitoring administration and data extraction.

Preferred Skills

• Exposure to hybrid cloud monitoring for Azure, AWS or private cloud environments.
• Experience with additional monitoring platforms such as SolarWinds, LogicMonitor, Grafana, Zabbix or equivalent.
• Understanding of observability concepts, event correlation, service health, capacity analytics, automation and AIOps.
• Knowledge of security hardening, RBAC, LDAP integration, certificates, vulnerability remediation and audit controls for monitoring platforms.

Leadership and Behavioral Competencies

• Excellent analytical, diagnostic and structured problem-solving capability.
• Ability to take technical ownership, make sound decisions during high-impact incidents, and communicate risk clearly.
• Strong customer-facing communication, stakeholder coordination and expectation management.
• Ability to lead technical discussions, mentor engineers and review work for quality and process compliance.
• Clear documentation, presentation and knowledge-sharing skills.
• Proactive mindset focused on stability, prevention, simplification, automation and continuous improvement.
• Ability to work effectively in a 24x7 support environment and participate in rotational on-call or planned weekend changes when required.

Educational Qualification:

Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.