Business Travel Consultant (English Speaking) - Out of Hours

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. The working hours will be between 12pm-2am covering US hours.

What You’ll Do:

Provide top-tier travel support via chat, calls, and emails

Maintain up-to-date knowledge on suppliers, destinations, and systems

Quickly assess customer needs, urgency, and preferences

Accurately handle hotel, flight, car, and rail bookings

Guide customers in self-service options on the Navan platform and app

Respond promptly, meeting SLA expectations

Follow company and customer policies, ensuring global compliance

Give feedback to stakeholders on goal progress and key processes

Participate in team meetings on products, suppliers, and industry updates

Stay current on travel industry best practices

Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

Experience : 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory

Language : Fluency in English - both written and verbal

Customer Service : Background in contact center or customer-facing roles

Tech Skills : Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce

Availability : Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM

Skills : Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues

Attitude : Empathetic, professional, and excellent at communicating verbally and in writing

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. 

Human oversight:   Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. 

Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here . Your decision to do so will not affect how your candidacy is evaluated. 

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.