Business Transformation Specialist

Skill required: NA - Business Transformation

Designation: Business Transformation Specialist

Qualifications:BE/BTech/Master of Business Administration

Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?
Accenture is a global professional services company specializing in strategy, consulting, technology, operations, digital, cloud, and security services. With approximately 699,000 employees serving clients in 120+ countries, Accenture helps organizations drive innovation and create value through technology and human ingenuity. Visit us at www.accenture.com.As an Operations Transformation Specialist (CL9), you will play a critical role in driving business and operational transformation programs for Accentures global clients. You will work closely with Operations, Technology, Analytics, and Automation teams to design, deliver, and embed transformation initiatives that improve efficiency, customer experience, cost, quality, and scalability.

5-9 years of experience in Operations Transformation, Business Excellence, Process

Improvement, or Operational Excellence

Strong exposure to BPO, Shared Services, Contact Center, back-office, or Enterprise Operations

Hands-on experience delivering measurable transformation outcomes, not just assessments

Functional & Technical Skills

Process mapping, value stream mapping, root cause analysis

What are we looking for?

Lean or Six Sigma or Business Excellence methodologies (certification preferred, not mandatory)

Exposure to:

o Automation (RPA, workflow tools)

o Analytics & reporting (Excel, dashboards, KPI frameworks)

o AI or GenAI use cases in operations (preferred)

Strong problem-solving and structured thinking skills

Soft Skills

Clear, confident communication with business and operations stakeholders

Graduate or Post-Graduate in Engineering, Management, Operations, Analytics, or related

discipline

Lean Six Sigma or Process Excellence certifications are an advantage


Roles and Responsibilities:

Support end-to-end operations transformation initiatives across customer operations, back

office, and shared services environments

Analyze existing (as-is) processes to identify inefficiencies, waste, automation opportunities,

and value levers

Design future-state (to-be) processes, operating models, and governance frameworks aligned

to client goals

Apply Lean, Business Excellence, Six Sigma, or Continuous Improvement methodologies to drive

measurable outcomes

Automation, Analytics & AI Enablement

Identify and support deployment of automation (RPA), digital workflow, analytics, and AI or GenAI

use cases

Partner with Technology, Data & AI teams to translate business problems into scalable solutions

Track and report transformation benefits across cost, productivity, quality, CX, revenue

enablement, or risk reduction

Stakeholder & Delivery Management

Work with client stakeholders, delivery leaders, and cross-functional internal teams to drive

execution

Support project planning, milestone tracking, risk management, and change adoption

Prepare executive-ready insights, dashboards, and storytelling for leadership reviews

Act as a trusted transformation partner within delivery, enabling sustained change

Change, Adoption & Governance

Enable change management and adoption through standard operating procedures, controls,

and documentation

Support governance forums, KPI reviews, and continuous improvement cadence

Contribute to creation of transformation assets, playbooks, and best practices

Qualification
BE,BTech,Master of Business Administration