Skill required: NA - Business Transformation
Designation: Business Transformation Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
What would you do? Intelligent Operations centers. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. .
You will be aligned with Operations Transformation vertical and help us provide consulting support to solve for strategic and operational business problems for our global client??s leveraging Transformation methodologies and assets. You will be working as a part of the team which drives continuous improvement projects and interact with client or internal stakeholders to drive and influence improvement objectives. This team is responsible for breaking down the end-to-end process to identify automation/improvement opportunities and create automation/transformation roadmaps.
This team is also responsible for delivering large scale end-to-end process transformation projects for global clients. The Project Delivery Excellence team focuses on developing and implementing a strong foundation of processes, systems, measurements, and controls that can help deliver high-performance consistently. The team is responsible for delivering the articulated client value proposition to drive high-value outcomes for their business. They proactively identify the key issues because of which there may be any escalation from internal or external (client)stakeholders. The team typically works on Six Sigma, Lean, RPA and Transformation projects.
What are we looking for?
6 - 7+ years of overall experience in Process Improvement role
Drive continuous improvement projects and interact with client and internal stakeholders to drive and influence improvement objectives. Responsible for breaking down the end-to-end process via Lean methodologies to identify automation/improvement opportunities and create automation/transformation roadmaps
Well versed with Operation excellence concepts like VSMs, SOP, Process Maps, FMEA, Control Charts, RCA??s etc and other quality methodologies
Should have delivered large scale end-end Process Transformation projects or have brought about process improvement in their marketing operations
Extensive experience in managing high-performance and cross functional teams and delivering large scale transformation projects
Should have delivered RPA BoT??s and have knowledge of Power Automate / AA / UiPath / any RPA software
Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel
Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured
Experience in delivering AI, Gen AI based process transformation solutions would be a plus
Six Sigma Green/Black Belt with Quality improvement and Lean Deployment background is a plus
Experience as an application product manager or product owner is a good-to-have skill
Technology and high-tech industry experience, exposure to Sales Operations, Process improvement / transformation is preferred
Roles and Responsibilities: Develop or maintain process performance measurements, determine process performance baselines, and statistically analyze metrics to identify areas for process improvement. Drive projects to improve productivity and SLA performance
Drive strategic quality plan at the operational level, define and implement strategic initiatives to ensure success in the deployment of operational excellence practice
Lead and/or support process improvement teams across a variety of groups and foster a culture of early problem identification, timely resolution and employee engagement
Drive rigorous metrics to evaluate performance and drive reduction in variability/defects in critical business processes
Identify Analytics opportunities in processes and create roadmap to transform reactive problem-solving approach to predictive and prescriptive techniques
Develop thorough understanding on Robotic Process Automation and drive E2E opportunity identification and implementation across processes to deliver transformational efficiency & business outcome lift
Drive transformational initiatives and process improvements through digitization and analytics to get real time insights of process health
Develop understanding on Cognitive Intelligence (Artificial Intelligence- ML, Neural Networks) and identify opportunities to address problems such as unstructured and non-standard inputs, judgement etc. and deliver business impact through improved scalability, efficiency, quality and reliability
Develop and deliver end to end Sales Operations transformation solutions, encompassing order management, quote to cash optimization, salesforce automation, pipeline management, and commercial execution. Diagnose friction points across sales workflows and implement process and technology interventions that drive measurable efficiency, cycle time reduction, and revenue enablement
Develop short- and long-term strategic business plans to align resources to meet future customer needs and drive superior operating results
Manage quality and lean six sigma strategy to facilitate continuous improvement of services consistent with established industry standards, government regulations and customer requirements
Facilitate identification & execution of Process improvement projects through the operational excellence agenda and manage end to end cost optimization/digitization projects for various clients
Work in a matrix structure, collaborate with client/ internal stakeholders to improve processes and drive client value through intelligent marketing frameworks
Qualification Any GraduationSourced from naukri
