Business Transformation Specialist

Skill required: NA - Business Transformation
Designation: Business Transformation Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do Accenture is a global professional services company specializing in strategy, consulting, technology, operations, digital, cloud, and security services. With approximately 699,000 employees serving clients in 120+ countries, Accenture helps organizations drive innovation and create value through technology and human ingenuity. .5-9 years in Operations Transformation, Process Excellence, or Operational Excellence Experience in BPO, Shared Services, Contact Center, or Enterprise Operations Proven track record of delivering measurable transformation outcomes Expertise in process improvement, automation (RPAorworkflows), analytics, and AIorGenAI Strong problem-solving, stakeholder management, and communication skills In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey managementAlso, translate economic trends into industry competitive advantage, transform a business to enable profitable sustainable growth
What are we looking for Business Transformation and Automation knowledgeProcess Mapping and Analysis (six sigma or comparable)Process Design SupportSupport Operational KPI Development, Measurement, and AnalysisRoot Cause AnalysisSupport Business Case Development and TrackingAI, Gen AI basic understanding
Roles and Responsibilities: Support end-to-end operations transformation initiatives across customer operations, back office, and shared services environmentsAnalyze existing (as-is) processes to identify inefficiencies, waste, automation opportunities, and value leversDesign future-state (to-be) processes, operating models, and governance frameworks aligned to client goalsApply Lean, Business Excellence, Six Sigma, or Continuous Improvement methodologies to drive measurable outcomesIdentify and support deployment of automation (RPA), digital workflow, analytics, and AIorGenAI use casesTrack and report transformation benefits across cost, productivity, quality, customer experience etcWork with stakeholders, delivery leaders, and cross-functional internal teams to drive executionContribute to creation of transformation assets, playbooks, and best practices


Qualification
Any Graduation