Business Transformation Specialist
Accenture · Bengaluru · onsite · Posted 72d ago
Undisclosed7–11 yrsfulltimeSourced from
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About this role
Skill required: NA - Business Transformation
Designation: Business Transformation Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
What would you do Intelligent Operations centers. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. .
Accentures Business Transformation team is the driver of Digital Process transformation with a focus on technology and domain led innovative solutions to drive significant business outcomes for our clients. The focus is to power the Intelligent Operations journey by combining data, technology, people, and intelligence to enable decision-making, drive agility and unlock business outcomes at speed and scale.
You will act as the Transformation specialist aligned to our customer operations offering with a heave focus on back-office operations aligning to Communications, Media Tech Industry. The individual will be working closely with Operations Teams on the ground, Accenture Technology, Client Teams and other cross functional teams to deliver measurable business outcomes.
We are looking for individuals with strong understanding of customer operations with good experience in Back Office Operations in Communications, Media Technology (CMT) industry including Workforce planning and scheduling; Dispatch and technician management (Field Operations); Service delivery and customer interaction lifecycle.
What are we looking for Proven experience in delivering mid/large-scale transformation programs
Expertise in Value Stream Mapping, Customer Journey Mapping, Operating Model Design
Strong problem-solving and analytical mindset with an end-to-end perspective
Exposure to: Field Service Management (FSM) tools (Oracle, Salesforce, M365 Dynamics etc), AI/Analytics platforms, Workflow automation tools
Well versed with Industry proven technologies leading tools, automation, AI, and Analytics plus have a proven track record of implementing digital solutions
Ability to co-ordinate with cross-functional teams in global delivery environments
Strong executive communication and stakeholder management skills
Experience in handling ambiguous situations and driving outcomes
Self-driven, high-energy individual with ability to operate with limited inputs
Comfortable working in unstructured environments
Strong analytical, structured thinking, and problem-solving skills
Ability to adapt to change and drive transformation mindset
Exposure to Lean Six Sigma methodologies
Roles and Responsibilities: Drive end-to-end transformation programs across customer operations for Accenture Client retained processes
Define and execute transformation roadmaps aligned to client business objectives
Identify and work with relevant teams to implement next-generation technologies (Gen AI/Agentic) and automation solutions to enhance operating model effectiveness
Conduct Value Stream Mapping and Process Diagnostics across Customer Lifecycle
Recommend and implement process simplification, standardization, and automation opportunities
Improve key operational KPIs like First-pass yield, Job cycle time, Schedule adherence, Engineer utilization etc
Drive adoption of Field Service Management (FSM) platforms, AI-driven scheduling, and automation tools
Identify use cases for Predictive analytics and job prioritization; Real-time exception handling and Digital enablement/adoption/Upstream changes in Field
Partner with technology teams to design and deploy digital solutions
Engage with senior client stakeholders (CXO-2) to present transformation roadmap, Lead solution discussions, Drive decision-making
Manage cross-functional collaboration across different teams handling processes across customer lifecycle
Define and track Balanced Scorecard metrics and performance KPIs
Establish governance frameworks to ensure value realization and continuous improvement
Drive reduction in process variability, defects, and operational inefficiencies
Evaluate replication opportunities for solution being developed on Automation Process improvements
Lead periodic transformation governance reviews with client leadership
Drive change management initiatives across field operations and stakeholders
Build transformation mindset across teams and embed best practices from industry frameworks
Support adoption of new tools, processes, and operating models
QualificationAny Graduation
Designation: Business Transformation Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
Accentures Business Transformation team is the driver of Digital Process transformation with a focus on technology and domain led innovative solutions to drive significant business outcomes for our clients. The focus is to power the Intelligent Operations journey by combining data, technology, people, and intelligence to enable decision-making, drive agility and unlock business outcomes at speed and scale.
You will act as the Transformation specialist aligned to our customer operations offering with a heave focus on back-office operations aligning to Communications, Media Tech Industry. The individual will be working closely with Operations Teams on the ground, Accenture Technology, Client Teams and other cross functional teams to deliver measurable business outcomes.
We are looking for individuals with strong understanding of customer operations with good experience in Back Office Operations in Communications, Media Technology (CMT) industry including Workforce planning and scheduling; Dispatch and technician management (Field Operations); Service delivery and customer interaction lifecycle.
What are we looking for
Roles and Responsibilities:
QualificationAny Graduation
Sourced from naukri
Skills
service deliverysix sigmause casesDiagnosticsvalue stream mappingsix sigma methodologiesChange ManagementOracle DBBusiness TransformationStakeholder ManagementsalesforcePredictive Analyticsworkforce planningtechnicianArtificial Intelligence
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
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