Business Transformation Senior Manager

Skill required: NA - Business Transformation


Designation: Business Transformation Senior Manager


Qualifications:BE/BTech/Master of Business Administration


Years of Experience:16 to 25 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do Intelligent Operations centers. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. .In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.


What are we looking for

12+yrs of experience in Process Transformation, Process Automation, Operational Excellence, Quality

15+yrs of overall experience (Business Process Management /Outsourcing Experience preferable)

Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background

Experience in Talent & HR Domain

Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap

Should have delivered large scale end-end Process Transformation projects for global clients

Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions

Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project

Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel

Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention

Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence

Implement systems and processes that deliver improvement toward 100% conformance to customer requirements

Engaging with Client process team and work on project that improve client processes and drive client value

Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes

Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results


Roles and Responsibilities:

The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation

Drive Business Excellence (BE) value proposition and secure BE involvement in most complex onshore delivery deals

Clear thought process to lead, guide and develop team to provide services to cluster of clients

Strategic thinker leading the team

Lead Business Excellence span across Operating Group / Delivery Region

Own and deliver the Geo Automation in concert with respective delivery teams.

Maintain team flexibility and skills to be able to support recovery work as needed.

Maintain team recoverability


Qualification BE,BTech,Master of Business Administration