Business Transformation Manager

Skill required: NA - Business Transformation
Designation: Business Transformation Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. .As Transformation Manager, you will own large-scale transformation outcomes across telecom customer operations, spanning multiple functions, channels, and geographies. You will shape and govern end-to-end transformation programs, act as a trusted advisor to senior client and Accenture leadership, and ensure sustained business value through CX improvement, cost transformation, and AI-led reinvention.This role requires strong leadership presence, strategic thinking, and the ability to orchestrate transformation across delivery, technology, and operations at scale. Own enterprise-level outcomes, enable and deploy AI-led sustainable CX and cost transformation across business value stream.
What are we looking for Deep understanding of telecom customer journeys and operating leversStrong financial acumen and value realization disciplineExecutive storytelling, influence, and decision facilitationClear, confident communication with business and operations stakeholdersAbility to work independently and experience in managing multiple workstreamsProcess mapping, value stream mapping, root cause analysisAutomation (RPA, workflow tools)Analytics reporting (Excel, PBI, KPI frameworks)AI / GenAI use cases in operationsStrong problem-solving and structured thinking skillsStrong execution rigor and stakeholder communicationHigh ownership, adaptability, and continuous learning mindsetGraduate or Post-Graduate in Engineering, Management, or related fieldLean and Six Sigma Black Belt (certification)AI CertificationsAdvanced transformation / CX / Ops certifications
Roles and Responsibilities: Own transformation strategy and execution across Customer Care, Digital Channels, Service Ops, and Back-officeTranslate business priorities into multi-year transformation roadmapsDrive improvements across CX, productivity, cost-to-serve, compliance, and revenue enablementLead transition from people-driven operations to tech-led, AI-enabled operating modelsSponsor and govern AI / GenAI / advanced automation programs in customer operationsPartner with Client, Technology, AI, and Product teams to embed customer-centric designEnsure benefits realization through robust value tracking, governance, and controlsAct as primary transformation partner to Account Leadership and Client ExecutivesLead QBRs, transformation councils, and executive steering forumsManage complex stakeholder landscapes across Operations, IT, Digital, Commercial, and ProductLead and develop CL8 / CL9 transformation resourcesBuild high-performing transformation teams with strong execution cultureInstitutionalize standard frameworks, best practices, and reusable assetsContribute to account growth, solution shaping, and transformation sales support


Qualification
Any Graduation