Business Transformation Manager

Skill required: NA - Business Transformation
Designation: Business Transformation Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. .You will be part of the Operations Excellence / Business Transformation organization, leading strategic transformation programs for global healthcare clients and driving enterprise-wide productivity, automation, GenAI, and Agentic AI adoption.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable sustainable growth.
What are we looking for Deep understanding of Healthcare Payer operations including Claims, Membership, Provider Services, Billing, Appeals, Utilization Management, and Revenue Cycle Management. Strong understanding and experience leading enterprise program of healthcare operations transformation and productivity improvement leversExperience working with global healthcare clients and leadership teamsStrong understanding of Automation, RPA, Workflow, Low-Code/No-Code, and Digital OperationsHands-on knowledge of GenAI technologies and enterprise AI adoptionExperience identifying and scaling GenAI use cases across operationsUnderstanding of Agentic AI concepts, multi-agent orchestration, AI copilots, autonomous workflows, and AI-enabled business processesExperience building business cases, ROI models, productivity frameworks, and value tracking mechanismsAbility to translate business problems into scalable technology solutionsExperience leading large transformation portfolios and cross-functional teamsStrong executive presence with the ability to engage client leadership, Delivery MDs, CXLs, and Account LeadsAbility to influence strategic decisions and drive execution across multiple stakeholdersExperience mentoring and developing transformation teamsStrong analytical, problem-solving, and consulting skillsExpertise in process mapping, value stream mapping, productivity analysis, and operational excellenceExperience with AHT, Resource Efficiency (RE), Capacity Utilization (CU), Productivity Utilization (PU), and value realization frameworksLean Six Sigma Green Belt / Black Belt/PMPGenAI / AI CertificationsAzure AI, Copilot, Agentic AI, Automation, or Digital Transformation Certifications
Roles and Responsibilities: Lead portfolio-level transformation programs across Claims, Membership, Provider, Revenue Cycle Management (RCM), and Clinical OperationsDefine and execute transformation strategy aligned to client and organizational goalsBuild and manage productivity, automation, and GenAI pipelines across multiple accountsDrive value realization through process optimization, automation, AI, and operating model transformationPartner with Delivery Leads, Account Leads, CXLs, and client leadership to shape transformation roadmapsSponsor innovation initiatives leveraging GenAI, Agentic AI, Copilot, RPA, and intelligent workflow technologiesEstablish governance mechanisms to track benefits, FTE impact, cost savings, and operational improvementsLead large-scale change management and adoption programsOwn transformation strategy and execution for assigned portfolios/accountsDrive productivity improvement initiatives and achieve committed business outcomesBuild and govern automation, GenAI, and Agentic AI opportunity pipelinesLead solutioning workshops and identify scalable transformation opportunitiesDrive client discussions on AI, automation, and future operating modelsEstablish governance for benefits realization, FTE impact, and financial outcomesPartner with technology teams to accelerate deployment of AI and automation solutionsMentor Business Transformation Managers and Transformation LeadsManage risks, dependencies, and stakeholder expectations across programsDrive innovation culture and continuous improvement across the organization


Qualification
Any Graduation