Business Transformation Assoc Manager

Skill required: NA - Business Transformation

Designation: Business Transformation Assoc Manager

Qualifications:BE/Master of Business Administration

Years of Experience:10 to 14 years

What would you do?
Intelligent Operations centers. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. .
In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.
The Business Transformation Manager is responsible for leading HR Shared Services (HRSS) transformation initiatives for clients by designing and implementing future-ready HR operating models, service delivery frameworks, process improvements, automation solutions, and employee experience strategies. The role acts as a trusted advisor to clients, working closely with HR leadership, business stakeholders, technology teams, and delivery organizations to drive sustainable business outcomes.

This is a highly client-facing role requiring expertise in HR Shared Services, Global Business Services (GBS), HR Operations, process transformation, service delivery, digital enablement, and organizational change management.

What are we looking for?

8-15+ years of experience in HR Shared Services, Global Business Services, HR Operations, Business Transformation, HR Technology Implementation, Consulting or Client-Facing Delivery

HR Operating Model Design,

Service Delivery Model Design

HR Process Transformation

Employee Experience

Workforce Transformation

GBS/GBS+ Models

Value Stream Mapping

Business Case Development

Process Re-engineering

Program Management

Change Management

Stakeholder Management

Executive Presence

Consulting & Advisory

Workday

Oracle HCM

SAP SuccessFactors

ServiceNow HRSD

Power Platform

AI & Automation Solutions

Client Relationship Management

Team Leadership

Strategic Thinking

Data-Driven Decision Making

Lean Six Sigma Green/Black Belt, PMP / Prince2

Bachelor s degree in business, HR, Management, Engineering, or related field

MBA or master s degree preferred

Roles and Responsibilities:

Serve as a strategic advisor to HR Leaders, HR Operations leaders, and Shared Services executives

Lead client workshops to define transformation objectives, target operating models, and business cases

Understand client business priorities and translate them into HR transformation roadmaps

Develop trusted client relationships and manage executive stakeholder expectations

Present transformation recommendations, risks, and progress updates to senior leadership

Support business development, proposal development, and client pursuits

Assess current-state HR operating models, processes, and service delivery capabilities

Design future-state HR Service Delivery Models (SDM) and Shared Services organizations

Define HR tiering models (Self-Service, Tier 1, Tier 2, Tier 3)

Develop HR service catalogs, knowledge management frameworks, and case management strategies

Drive consolidation and standardization of HR processes across geographies and business units

Lead Shared Services set-up, expansion, or optimization programs

Conduct process assessments using Lean, Six Sigma, and Value Stream Mapping methodologies

Identify opportunities for process simplification, standardization, and automation

Establish process governance and KPI frameworks

Drive continuous improvement initiatives to enhance service quality and reduce operational costs

Monitor transformation benefits and ensure realization of expected outcomes

Lead implementation and adoption of HR technologies including Workday, ServiceNow HRSD, AI and Automation solutions

Identify opportunities for Employee self-service, Virtual agents and chatbots, Workflow automation, Knowledge management solutions, Analytics and reporting enhancements

Collaborate with technology teams to define functional and process requirements

Develop end-to-end HR operating models aligned to business strategy

Define governance structures, roles, responsibilities, and service ownership

Establish interaction models between HR Shared Services, Centers of Excellence (COEs), HR Business Partners (HRBPs), Business Functions

Create workforce and capability strategies to support transformation objectives

Manage large-scale HR transformation programs from strategy through implementation

Develop roadmaps, project plans, and governance mechanisms

Oversee risk management and issue resolution activities

Lead change impact assessments and stakeholder engagement plans

Ensure successful adoption of new processes, technologies, and operating models

Build transformation of business cases and investment proposals

Qualification BE,Master of Business Administration