Business Transformation Assoc Manager

Skill required: NA - Business Transformation


Designation: Business Transformation Assoc Manager


Qualifications:BE/Master of Business Administration


Years of Experience:10 to 14 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do Intelligent Operations centers. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. .In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.


What are we looking for

Six Sigma Green Belt Certified from renowned organizations/certification body (ASQ, Benchmark Six Sigma, ISI, KPMG etc.) which includes experience in identifying & leading Kaizen or Lean

8-10 years of Business Transformation/Excellence experience in Life & Annuities, Retirements clients in shared services/Third Party BPO service provider setup

Experience in Document blueprinting, Value Stream Mapping

Hands-on experience in identification of RPA, Analytics & AIML opportunities and project execution

Exposure to ISO, CMMi Level 5 CVC and other Quality Standards

Understanding of E2E Life Insurance cycle & Retirements (Benefit Administration - Direct Benefits and Contributions, Equity is a plus)

Mandatory experience of large to medium scale transformation across the Life cycle of Insurance /Retirement services with proven credentials of using AI/Gen AI/ Agentic focused on North American region (preferred and optional from UK, ANZ, Europe: English Speaking regions)

Familiarity with Insurance Eco System and Lifecycle

Good communication skills, negotiation competence

Client & Stakeholder Management

Transformational Mindset and ability to leverage analytics and technology

Look at end to end picture

Eye for Detail

Bachelors degree Mandatory (Engineering Degree Preferred)

Masters in Commerce or management (Preferred)

Industry Certifications (Preferred): ASPPA certified Retirement Plan Fundamentals or LOMA or III Associate or Fellowship Certifications i.e. Associate Life Management or Fellow, Life Management or Secure Retirement Management, or any other Insurance certification is preferred


Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Drive process improvements and ideation and probable automation opportunity

End-to-end execution of transformation projects working with Delivery and technology teams

Work closely with Operations on key SLAs and metrics and conduct regular data driven process probes to identify improvement opportunities

The person would require understanding of the strategic direction set by senior management as it relates to team goals

Plan & coordinate requirements of scheduling, training, recruitment, Capacity & Seat Utilization etc

Partner with stakeholders to deliver Transitions smoothly

Review of MI, analysis, and improvement plans


Qualification BE,Master of Business Administration