Business Transformation Assoc Manager

Skill required: NA - Business Transformation

Designation: Business Transformation Assoc Manager

Qualifications: Any Graduation

Years of Experience: 10 to 14 years

What would you do
In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, deep-dive analysis on risk and failure areas of process, process control validation, providing recommendations which helps for process transformation and improvement..
This global role supporting solutions across all capabilities. They are not expected to be the expert across all the offerings. Knowledge of 1 or more domains is expected. They are expected to be able to work with SMEs to build solution across offerings.
Perform deep-dive and validate controls in the delivery operations and identify if there are any gap or mis in current controls. Recommend solutions which will help to fix and transform current controls to effective value driven outcome.

What are we looking for

Negotiation skills

Detail orientation

Problem-solving skills

Strong analytical skills

Risk management

Good understanding of different capabilities (FA, HRO, Health, Insurance, Banking etc)

Open to work in highly dynamic environment

Good questioning skills, Probing skills, Problem solving skills and Solution oriented skills

Good Analytical skills to perform deep dive analysis, data patterns, predictive analytics, proactive analytics

Deep knowledge in reading between the lines on issues, data sets, impact, foresee risks/issues

Thinking out of the box to find feasible solutions to the problems

Excellent communication skills to interact with Top Stakeholders in the company

Knowledge in Generative AI to drive predictive patterns from data sets

Roles and Responsibilities:

Performing deep dive analysis on the issues and come up with data trends and patterns to drive actionable insights

Generating insights from diverse data sets and sharing recommendations Best Practices to improve overall client operations and client experience

Analyzing different data sets and coming up with data patterns, predictive analytics, proactive analytics etc

Performing Root Cause Analysis and Corrective Actions Preventive Actions to the issues

Good documentation skills (Data consumed by Top Leaders)

Good working knowledge in PI Tools and Quality Processes

Good working knowledge in Excel and PowerPoint

Good working knowledge in service metrics and business metrics to help client operations to improve overall performance

Qualification Any Graduation