Business Systems Analyst

Position Summary We are seeking a detail-oriented and analytical Business Analyst to join our team. The ideal candidate will work closely with business stakeholders, product owners, and technology teams to gather, analyze, and document business and system requirements for enterprise applications and digital platforms. The Business Analyst will play a key role in bridging business needs with technical solutions by translating requirements into functional specifications, user stories, process flows, and other delivery artifacts that support successful implementation. This role requires strong communication, problem-solving, and stakeholder management skills, along with a solid understanding of Software Development Life Cycle (SDLC) methodologies and agile delivery practices.

Key Responsibilities

• Collaborate with business stakeholders, product owners, and technical teams to gather and document business and functional requirements
• Analyze existing business processes and identify opportunities for process improvements and system enhancements
• Create and maintain requirement artifacts including BRD, FRD, User Stories, Process Flows, Use Cases, Wireframes/Mockups, and Functional Specifications
• Facilitate requirement gathering workshops, stakeholder discussions, and walkthrough sessions
• Work closely with development and QA teams to clarify requirements and support solution implementation
• Participate in Agile ceremonies including backlog grooming, sprint planning, stand-ups, and UAT support
• Support testing activities by reviewing test cases, validating requirements coverage, and assisting in defect triage
• Perform data analysis and validation using SQL queries and other analytical tools
• Assist with production support activities including issue analysis, root cause identification, and requirement clarification
• Ensure requirements are traceable, complete, and aligned with business objectives
• Communicate project updates, risks, dependencies, and requirement changes effectively with stakeholders

Required Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field
• 3–5 years of experience as a Business Analyst or Business Systems Analyst
• Strong understanding of SDLC methodologies including Agile/Scrum
• Experience gathering and documenting functional and non-functional requirements
• Hands-on experience creating Process Flows, Use Case Diagrams, Sequence Diagrams, Wireframes, and User Stories
• Strong analytical and problem-solving skills with attention to detail
• Experience working with cross-functional business and technology teams
• Good understanding of APIs, JSON, XML, and system integrations
• Experience writing SQL queries for data validation and analysis
• Proficiency in tools such as JIRA, Confluence, MS Excel, MS Visio, PowerPoint, and Word
• Excellent verbal and written communication skills

Preferred Qualifications

• Experience working on enterprise web applications or customer-facing platforms
• Experience in Finance, Billing, Payments, ERP, or SAP-related projects
• Familiarity with cloud-based applications and integrations
• Experience working in distributed/global teams
• Knowledge of UAT coordination and release support activities

Key Skills

• Requirements Gathering
• Business Analysis
• Stakeholder Management
• Agile/Scrum
• SDLC
• Functional Specifications
• Process Modeling
• SQL
• API Analysis
• Data Validation
• Problem Solving
• Communication Skills
• JIRA & Confluence

What We’re Looking For

• Strong ownership mindset and ability to work independently
• Ability to balance business needs with technical feasibility
• Comfortable working in fast-paced agile environments
• Strong collaboration and communication skills
• Ability to think critically and propose practical solutions Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.