Business Systems Analyst - Zuora Billing

Zuora Billing Business Systems Analyst (BSA)

Experience: 5+ Years, with 3+ years of relevant Zuora experience

Location: Chennai, Bangalore, Hyderabad, Pune, Gurgaon

Work Mode: Hybrid - 3 Days WFO

Shift: 2:00 PM - 11:00 PM IST

Budget: Up to 20 LPA

Payroll: Haparz

Domain: Finance - Revenue

Notice Period: Immediate - Short Notice preferred

Role Overview:

We are looking for an experienced Zuora Billing Business Systems Analyst (BSA) to support and enhance subscription billing and revenue-related business processes. The ideal candidate should have strong hands-on experience with Zuora Billing configuration, billing workflows, integrations, invoicing, and subscription-based business models.

This role requires someone who can understand business requirements, translate them into Zuora solutions, work closely with technical and business stakeholders, and support end-to-end billing processes.

Key Responsibilities:

- Analyze business requirements related to subscription billing, invoicing, payments, amendments, renewals, cancellations, and revenue processes.

- Configure and maintain Zuora Billing based on business and functional requirements.

- Work with subscription-based billing models including recurring, usage-based, one-time, and hybrid billing scenarios.

- Configure billing rules, product catalog elements, rate plans, charges, billing schedules, invoices, and related workflows.

- Understand and support end-to-end order-to-cash and subscription-to-revenue processes.

- Work with stakeholders to define billing requirements and translate them into functional specifications.

- Support integrations between Zuora and CRM, ERP, payment, tax, revenue, and other enterprise systems.

- Analyze billing and invoicing issues and coordinate with technical teams for resolution.

- Validate billing calculations, invoice generation, amendments, renewals, credits, adjustments, and account changes.

- Support revenue recognition processes and understand their impact on billing and finance operations.

- Prepare functional requirements, process documentation, test scenarios, and business validation cases.

- Participate in SIT, UAT, regression testing, defect analysis, and production issue resolution.

- Collaborate with Finance, Revenue Operations, Product, Engineering, QA, and other business teams.

- Identify opportunities to improve billing processes, automation, controls, and operational efficiency.

Candidate Profile:

- 5+ years of overall experience in business systems analysis, billing systems, or related technology roles.

- 3+ years of relevant hands-on Zuora Billing experience.

- Strong practical knowledge of Zuora Billing configuration, workflows, and integrations.

- Good understanding of subscription billing and SaaS business models.

- Strong knowledge of invoicing, billing schedules, amendments, renewals, cancellations, credits, and adjustments.

- Understanding of revenue recognition and finance - revenue processes.

- Experience working with CRM, ERP, payment, tax, or other downstream - upstream integrations is preferred.

- Strong requirements gathering and functional documentation skills.

- Experience in Agile delivery environments and working with cross-functional teams.

- Good analytical, problem-solving, and stakeholder management skills.