Business Systems Analyst with Contact Center Solutions | 4YoE | Noida Location

Key Responsibilities - 4–7 yrs of BSA experience delivering solutions for complex business problems in software/IT environments. - 4+ yrs working on Contact Center technology (Amazon Connect preferred / Genesys/RingCentral); strong functional knowledge of Customer Support and Sales operations. - 3+ yrs writing test cases, managing traceability matrices, and producing user documentation and training materials. - Hands-on Agile/Scrum experience — managed at least 2 Scrum projects with measurable deliverables; proficient with JIRA or similar tools. - Proven ability to collaborate across remote, global, cross-functional teams with excellent written and verbal communication skills.