Business Systems Analyst – Global Delivery

About eGovernments & DIGIT: eGovernments (eGov), is a pioneering tech-for-good organization that exists to drive exponential impact in public service delivery at speed & scale. We are on a mission to enhance the ease of living for citizens by improving access to essential public services. Our work involves:

• Driving digital transformation globally with our open-source platform, DIGIT (Digital Infrastructure for Governance, Impact, and Transformation), to empower nations on their journey towards modernized public services.
• Providing strategic guidance to countries on harnessing digital public goods (DPGs) for the effective transformation of their digital services and governance.
• Fostering dynamic networks that accelerate the adoption of digital solutions, facilitating exponential progress and innovation within governments and communities. Our platform, DIGIT, has already benefited over 160 million citizens and continues to expand its reach, touching the lives of over 2.5 billion people worldwide. Practice areas we work in include local governance, public health, public finance, water, sanitation and climate. Our work spans across 10 countries globally and 2,600 towns and cities across 16 states in India. If you’re passionate about revolutionizing public service delivery and enhancing the lives of billions, we’d love for you to join our team. Whether you are in a hands-on role or supporting from behind the scenes, your contributions are vital and impactful. Join us in making a transformative difference!

Why work with us?

• Make a Large Scale Impact: Contribute to projects with the potential to drive significant societal change. Gain experience tackling diverse challenges on both national and global stages.
• Learn from the Best: Receive mentorship from leading experts and professionals within our rich ecosystem, broadening your perspectives and expertise.
• Harness Technology for Good: Be part of a team dedicated to using technology to address real-world problems and enhance the lives of citizens.
• Grow and Lead: Develop essential skills and seize remarkable opportunities to lead initiatives that shape your career, all within an environment of innovation, collaboration, and excellence.

Read more about the work of eGov Global: 1. https://egov.global/ 2. https://www.digit.org/

About the Role The Business Systems Analyst (Global Delivery) acts as the strategic bridge between external public-sector stakeholders (e.g., Ministries of Health, implementation partners) and core engineering teams. This role will drive the end-to-end implementation of the open-source DIGIT platform across international deployments, converting complex country health campaigns and public workflows into scalable technical specifications, intuitive process flows, and high-impact digital solutions. This position will be based in Bangalore and with periodic travel to partner locations in India and Africa.

Key Responsibilities

• Requirements & Functional Spec: Map current-state and future-state workflows into Business Requirement Documents (BRDs), Functional Specifications (FRS), Data Flow Diagrams (DFDs), and UML models. Design wireframes and process flows using Figma or Balsamiq to visualize solutions for partners.
• Agile Solution Delivery: Translate complex partner needs into user stories and acceptance criteria. Facilitate Agile ceremonies, manage backlog prioritization, and evaluate Change Requests (CRs) against critical campaign deadlines and scope.
• Stakeholder Alignment & Negotiation: Lead technical discussions, product demos, and solution proposals with Ministry of Health (MoH) partners and internal product teams. Drive agreement on technological recommendations by clearly articulating business value and trade-offs.
• Data Analytics & Impact Monitoring: Establish Monitoring & Evaluation (M&E) campaign metrics, design reporting dashboards, and extract insights from system data to write case studies, measure platform adoption, and inform future product roadmap decisions.
• Testing, Training & Adoption: Write functional test cases alongside QA teams, coordinate User Acceptance Testing (UAT) sessions, obtain formal client sign-offs, and produce user manuals and SOPs to drive ground-level adoption.

Qualifications

• Education: Bachelor’s degree in Engineering, Mathematics, Economics, or a quantitative field. Master’s degree in Management, Public Health, or Engineering preferred.
• Professional Certifications: CBAP (Certified Business Analysis Professional), CCBA (Certification of Capability in Business Analysis), PMI-PBA, or IIBA-AAC certification is strongly preferred.
• Experience: 3–5 years of Business Systems Analyst experience delivering mid-to-large-scale digital implementations end-to-end. Experience with public sector, global health, or e-Governance platforms is highly preferred.
• Technical Capabilities: Proficiency in Agile/Scrum, SDLC, SQL, wireframing tools (Figma/Balsamiq), process modeling (UML, BPMN), and advanced MS Excel/PowerPoint.
• Core Competencies: Strong analytical and quantitative problem-solving skills; proven ability to manage ambiguity in fast-paced environments; exceptional stakeholder management and presentation skills; willingness to travel globally on short notice.

Job Description: Product Solutioning

• Responsible for enhancing the quality of IT solutions delivered, analyzing data to influence decision making, and finding technological solutions to business needs.
• Able to negotiate and gain agreement, with external stakeholders (MoH/ partners) and internal teams, on technology recommendations by clearly articulating the benefits.
• Produce written documentation to support your work, report on your findings and present to stakeholders when necessary.
• Interact between customer and development team and convert the client requirements into user stories for the development team and identify test cases for UAT.
• Identify the processes and technology solutions required to implement recommendations.
• Lead discussions with stakeholders for requirements, product demos, UAT sessions and training.
• Collaborate with cross-functional teams to support solution implementation and conduct thorough testing to ensure alignment with business requirements.
• Design intuitive mockups using tools like Figma or Balsamiq and create clear process flows to support solution visualization and stakeholder alignment.
• CR Management: Prioritize UAT feedback based on critical health campaign requirements and implementation timelines to ensure timely and effective change request management.

Data Analysis

• Analyze data to enable generation of meaningful insights.
• Generate evidence from data analysis for case studies, external presentations, product improvement and usage reports.
• Identify different monitoring and evaluation metrics that enable effective management of campaigns using dashboards/reports.
• Train end users on product usage and drive adoption on the ground.
• Understand what enhancements would lead to better user adoption, and document the recommendations to drive the product roadmap.

Documentation

• Create requirements specifications, training manuals, plans for UAT/ training sessions, SOPs, etc.

Project Management

• Manage solution development life cycle by running agile ceremonies
• Familiarity with project management tools and practices

Position : Business Systems Analyst – Global Delivery

Location : Bangalore

Position Type: Full Time

Experience : 3 to 5 years

Preferred Qualifications:

• Essential: Bachelors in Engineering, Mathematics, Economics, or any other relevant field.
• Desirable: Masters in Management, Economics, Engineering, Public Health, or any other relevant field. Application Process Interested candidates may upload their updated CV and details in the link: https://forms.gle/X4eTa1XnsCGE3DXw9 Please note that the applications will be reviewed on a rolling basis and the position may be closed once suitable candidates are identified. Only short-listed candidates will receive an acknowledgment and will be called for personal interactions.