Business System Analyst

Hi, There's an exciting openings for Business Process & System Analyst role at TAO Digital Solutions. Interested candidates please forward your updated resume to the following email ID (mohan.kaliappan@taodigitalsolutions.com).

Mode of Work: WFO

Job Location: Chennai Duties and Responsibilities include but are not limited to:

Business Process Analysis & Optimization:

• Assess and document existing business processes, workflows, and system capabilities.
• Identify inefficiencies and recommend process improvements, automation opportunities, and best practices.
• Design and implement new workflows that align with industry standards and regulatory requirements
• Conduct impact assessments for proposed process or system changes.
• Perform analysis of how customers are using the product

Requirement Gathering & Stakeholder Collaboration

• Work closely with customers, engineers and product managers to gather and define business and functional requirements.
• Translate business needs into detailed system specifications, use cases, and process flows.
• Act as a liaison between technical teams and business stakeholders to ensure seamless communication and understanding.
• Client facing meetings facilitation and co-ordination.

System Analysis & Implementation Support

• Analyze system functionalities and ensure alignment with business processes.
• Assist in data migration, validation, and quality assurance efforts.
• Develop test cases, conduct user acceptance testing (UAT), and support go-live activities.

Training & Continuous Improvement

• Provide documentation, training, and support to end-users on new system features and process changes.
• Monitor system performance and user feedback to drive continuous improvement.
• Stay updated on healthcare technology trends, regulatory updates, and industry best practices. The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Skills and Qualifications: Education and Experience

• Bachelor’s degree in healthcare administration, information systems, business analysis, or a related field (Master’s preferred).
• 5+ years of experience in business process analysis, system analysis, or IT implementation, preferably in the healthcare technology space.
• Certifications such as CBAP (Certified Business Analysis Professional) or Six Sigma are a plus
• Ability to analyze data and metrics drive strategic decisions and process improvements.
• US Healthcare experience especially around Payers / Providers and various transaction types

Technical Skills

• Strong knowledge of healthcare operations, workflows, and regulatory requirements.
• Experience with business process modeling tools (e.g., Visio, Lucidchart, Bizagi).
• Familiarity with software development methodologies (Agile, Scrum) and project management tools (JIRA, Confluence, Clarity).
• Understanding of API integrations and system interoperability standards

Soft Skills:

• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Attention to detail with the ability to manage multiple projects and priorities.
• Ability to work independently and as part of a cross-functional team.