Business support specialist L1
Xylem Water Solutions · Chennai · onsite · Posted 2d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
POSITION REQUIREMENTS
Business Support Specialist
FORMAL EDUCATION - B.E Degree completion in Mechanical stream
WORK EXPERIENCE - minimum 3 and maximum 5 years of work experience
TECHNICAL SKILLSET REQUIREMENTS
- (U.S Customers) / Senior - Technical Troubleshooting
- Any CRM experience (Service Now, MS Dynamics, BMC Remedy)
- SAP - S4 HANA ( working knowledge )
KNOWLEDGE EXPERIENCE:
- Excellent business communication
- customer and technician call handling
- Likely to receive / perform 3-5 calls per shift troubleshooting and diagnosis of digital IoT products.
- 24/7 rotational shift basis
- mailbox monitoring
- logical troubleshooting
- Phone and email etiquettes for interacting with staff, colleagues customers
- Detail oriented individual who is a people person and has a positive attitude.
- Ability to follow instructions but also has confidence in making suggestions to improve processes.
Preferred: (3 to 5 years of continuous work experience)
- Technical Support Engineer
- Global Technical Customer Service Agent
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceSAPHANAServicenowcrmIOTTechnical SupportTroubleshootingTechnical TroubleshootingAnalyticsCall HandlingMS DynamicsAdvanced AnalyticsCommercial BuildingsSmart MeteringtechnicianMetering
About Xylem Water Solutions
Xylem Water Solutions
Waste Management
640
employees
2011
15 years old
Rye Brook, New York
United States Of America
About
Xylem Inc. provides advanced water technology solutions for public utilities and industries, enhancing water management globally.
Industries
Waste ManagementIndustrial MachineryManufacturing
Employee ratings
302 reviews
3.7/ 5
Culture
3.8
Career growth
3.2
Work-life
3.9
Employees rate it well for
Work Life Balance51Salary30Work Culture30Senior Management21Work Environment17
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