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    Job · 15180313

    NTT DATA BUSINESS SOLUTIONS logo

    Business Support Senior Associate

    NTT DATA BUSINESS SOLUTIONS · Chennai · onsite · Posted 50d ago

    Undisclosed1–4 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Job Summary
    We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Call/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.
    Responsibilities
    • The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner.
    • You will apply your multitasking skills by listening and responding to customer via Call/Emails, navigating computers, documentation simultaneously.
    • Should have the ability to swiftly gain customer confidence and trust.
    • To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator.
    • Top candidates are detail-oriented, motivated, and have excellent people skills.
    Qualifications
    • Outgoing
    • Detail-oriented
    • Motivated
    • Excellent people skills
    • Effective communicator
    Skills
    • Customer service
    • Multitasking
    • Communication
    • Listening
    • Documentation
    • Product knowledge
    • People skills
    • Attention to detail

    Sourced from naukri

    Skills

    Customer ServiceEmail CommunicationService Issue ResolutionProblem SolvingEffective CommunicationCall HandlingDetail OrientationTrust BuildingCustomer TrustDocumentationMultitaskingProduct Knowledge

    About NTT DATA Business Solutions

    NTT DATA BUSINESS SOLUTIONS logo

    NTT DATA BUSINESS SOLUTIONS

    IT Services & Consulting

    4k+

    employees

    1989

    37 years old

    Hyderabad / Secunderabad, Telangana

    India

    About

    NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.

    Industries

    IT Services & Consulting

    Employee ratings

    2,105 reviews

    4.1/ 5

    Culture

    4.0

    Career growth

    3.5

    Work-life

    4.0

    Employees rate it well for

    Work Life Balance176Salary146Senior Management116Work Culture99Work Environment83

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    Business Support Senior Associate · waiting for your command