Business Support, Guest Services Professional

Job Summary

The Front Office Executive is the first point of contact for visitors and employees, responsible for delivering a professional reception experience, managing front-desk operations, and supporting day-to-day administrative coordination.

Key Responsibilities

Reception and visitor management

• Greet and assist visitors, clients, and vendors in a courteous and professional manner
• Manage visitor entry protocols (sign-in/out, badges, meeting room directions, host notifications)
• Handle incoming calls, screen and route calls, and take accurate messages

Front desk operations

• Maintain the reception area s appearance (clean, organized, visitor-ready)
• Monitor and replenish front office supplies (stationery, pantry/consumables as applicable)
• Coordinate courier handling, mail distribution, and incoming/outgoing shipments

Meeting and workplace support

• Support meeting room coordination (bookings, basic setup, guest support, refreshments if applicable)
• Coordinate with housekeeping, security, and facilities teams for service requests impacting front office
• Track and follow up on front-office related issues and ensure timely closures

Administrative support

• Maintain logs/registers (visitors, couriers, calls, keys/access items if applicable)
• Support basic documentation, reports, and MIS updates as required by the site/team
• Assist with event-day coordination or peak visitor management when required

Customer service and compliance

• Ensure adherence to site policies, safety guidelines, and confidentiality expectations
• Escalate incidents/concerns appropriately (security, medical, facilities, leadership)

Qualifications

Education

• Graduate in any discipline (preferred); diploma/graduate with relevant experience acceptable

Experience

• 1-3 years of front office/reception/customer service experience (corporate office or hospitality preferred)
• Experience managing visitors, calls, and basic administrative coordination

Skills and competencies

• Strong communication skills (verbal and written)
• Professional appearance and customer-first mindset
• Good interpersonal skills and ability to remain calm under pressure
• Basic computer proficiency (email, MS Office; familiarity with visitor/booking tools is a plus)
• Attention to detail, punctuality, and reliability

Location: On-site - Hyderabad, TS

Scheduled Weekly Hours: 54

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.