BUSINESS SUPPORT EXECUTIVE

About Lepton Software:

Lepton Software is a leading provider of Location Intelligence, Smart Mapping, and GIS-based software solutions, empowering enterprises across Telecom, BFSI, Government, Retail, and Automotive sectors. With over 25+ years of expertise, Lepton delivers innovative geospatial products, network planning solutions, and enterprise-grade digital transformation services across global markets. Our culture encourages ownership, collaboration, continuous learning, and customer-centric innovation.

(A) JOB SUMMARY

The Business Support Executive will work across teams on high-priority business initiatives, projects, process improvement, technology adoption, and day-to-day execution support. The selected candidate may be deployed wherever the business need is highest - including the Founder s Office, Operations, Administration, Strategy, Technology, or other functions. The role is ideal for sharp, tech-savvy individuals who learn quickly, take ownership, use AI tools effectively, and can work independently across varied business requirements.

(B) JOB DUTIES & RESPONSIBILITY

- Business Projects, Systems & Process Execution:

o Support implementation, configuration, adoption, and effective use of business tools, systems, and software across functions.

o Support data, reporting, analysis, documentation, and process-related activities as required for business initiatives.

o Conduct testing, validation, and quality checks for new systems, processes, reports, and business workflows.

o Coordinate with internal teams, external vendors, and stakeholders to resolve issues and keep initiatives moving.

- Process Improvement, Documentation & Training:

o Prepare SOPs, process notes, presentations, reports, user guides, and other business documentation.

o Assist with training, walkthroughs, onboarding, and communication for new processes, tools, or initiatives.

o Map and improve workflows, identify gaps, and recommend practical improvements to increase efficiency.

- Cross-Functional & Leadership Support:

o Work with multiple teams to gather information, coordinate actions, and drive initiatives to completion.

o Serve as a reliable point of coordination between leadership, business teams, vendors, and technical teams.

o Track priorities, action items, deadlines, and blockers; follow up proactively and ensure timely closure.

- Execution, Follow-Through & Continuous Improvement:

o Monitor ongoing activities, identify issues or risks early, and escalate matters that require timely attention.

o Collect feedback, analyse recurring issues, and coordinate improvements with relevant stakeholders.

o Maintain trackers, action logs, dashboards, and status updates to provide clear visibility on priorities and progress.

(C) QUALIFICATION & SKILLSET

- Bachelors or Masters degree (MBA preferred) in any discipline from a reputed university.

- 1-2 years of professional or internship experience in a software, operations, or business support role.

- Actively uses AI tools (ChatGPT, Claude, Gemini, Copilot, or similar) to enhance productivity; familiarity with prompt engineering is a strong plus.

- Quick learner - able to pick up new tools, systems, and processes with minimal hand-holding.

- Excellent verbal and written English communication skills - ability to explain technical concepts in simple terms and draft clear, professional documentation independently.

- Familiarity with software implementation lifecycle, UAT, and change management concepts.

- Proficiency in MS Excel, Word, and PowerPoint for documentation and reporting.

- Strong problem-solving ability with a structured and analytical approach.

- Team player with the ability to manage multiple tasks and meet deadlines.

Why Join Lepton Software:

- Fast-paced, growth-focused environment

- Opportunity to drive processes independently