Business Support Executive

Business Support Executive

Location: Ahmedabad, India

Shift: 6:00p.m. to 3:00a.m.

Years: 2-5 years

We are looking for enthusiastic and customer-centric professionals with experience in the US BPO/KPO industry to join our Customer Support team. The ideal candidate should have prior experience handling US customers through both chat and voice channels, possess excellent communication skills, and be committed to delivering outstanding customer service while meeting operational KPIs.

· Handle customer inquiries through chat and voice support for US-based customers.

· Resolve customer concerns related to products, services, orders, billing, accounts, and general queries.

· Deliver prompt, accurate, and empathetic support while maintaining a high level of customer satisfaction.

· Document all customer interactions accurately in CRM or ticketing systems.

· Escalate unresolved or complex issues to the appropriate internal teams.

· Meet or exceed productivity and quality metrics, including CSAT, AHT, FCR, QA scores, and SLA adherence.

· Collaborate with cross-functional teams to ensure timely issue resolution.

· Bachelor's degree or equivalent qualification.

· 2–5 years of experience in a US BPO/KPO Customer Support process.

· Experience handling both Chat and Voice support.

· Excellent spoken and written English with strong grammar and a neutral accent.

· Strong customer handling, conflict resolution, and multitasking skills.

· Familiarity with CRM or ticketing tools such as Salesforce, Zendesk, Freshdesk, ServiceNow, or similar platforms.

· Strong interpersonal and active listening skills.

· Ability to work in a fast-paced, target-driven environment.

· Excellent problem-solving and analytical abilities.

· High attention to detail and process compliance.

Interested Candidates can share your CV to [HIDDEN TEXT]