NOIDA · FULLTIME
Business Support & Control System
Ericsson
Noida · onsite · Posted 9d ago
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Section · 01
About this role
Ericsson is looking for a Telecom Billing L2 Production Support Specialist to support billing and invoicing operations. The role involves 24x7 production support, billing-cycle monitoring, incident resolution, application troubleshooting, and coordination with technical and business stakeholders.
What You Will Do
Provide L2 production and operational support for telecom billing and invoicing systems.
Monitor daily, weekly, and monthly billing cycles, including bill generation, final billing, invoice generation, validation, archival, and downstream processing.
Troubleshoot job failures, processing delays, invoice issues, data discrepancies, and integration failures.
Analyze application logs, database records, input/output files, and job execution status to identify root cause and recovery actions.
Perform approved job restarts, reprocessing, reconciliation, recovery, and data-validation activities.
Monitor batch jobs, schedulers, FTP/SFTP transfers, and upstream/downstream interfaces.
Use SQL, application logs, files, and operational tools for issue analysis and billing-data validation.
Handle incidents and service requests within agreed SLAs and participate in critical incident support.
Coordinate with L3/L4 application, database, infrastructure, vendor, business, and other stakeholder teams.
Support approved changes, releases, and post-deployment validation.
Prepare RCA documents, SOPs, troubleshooting guides, and knowledge articles.
Identify opportunities for automation and operational improvement.
Key Qualifications
Bachelor’s degree in Engineering, Computer Science, or a related discipline.
Relevant hands-on experience in Telecom Billing or Application Production Support.
Strong knowledge of telecom billing and invoicing processes; Ericsson billing experience is preferred.
Experience with Interactive Billing Application (IBA) or an equivalent telecom billing application, including Windows-based applications.
Good understanding of the end-to-end billing lifecycle.
Strong SQL skills with experience in Oracle and/or MS SQL for validation, reconciliation, and troubleshooting.
Good knowledge of Unix/Linux commands, shell scripting, file handling, and log analysis.
Experience with batch processing, job scheduling, monitoring, and production troubleshooting.
Understanding of file-based integrations, FTP/SFTP, and system interfaces.
Experience in a 24x7 production support environment.
Knowledge of ITIL, Incident, Problem, and Change Management processes.
Strong analytical, communication, troubleshooting, and stakeholder-management skills.
Preferred Competencies
Experience supporting high-volume, business-critical telecom billing operations.
Ability to work independently, manage escalations, perform RCA, and operate effectively under pressure.
Proactive approach to automation, process improvement, customer focus, and knowledge sharing.
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Section · 02
Skills
Section · Company
About Ericsson
Ericsson
Telecom
22.3k+
employees
1876
150 years old
Stockholm, Sweden
Sweden
About
Why join Ericsson?
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
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