Business Support Analyst

Role Summary

The Business Support Analyst Data & Sales Coordination will be responsible for supporting business operations through accurate data management, reporting, client coordination, order tracking, production follow-up, and sales support. The role requires strong proficiency in MS Excel, attention to detail, effective coordination with internal teams, and regular interaction with clients.

The ideal candidate should be analytical, organized, proactive, and comfortable working across Sales, PPIC, Production, Prepress, and Client Servicing functions.

Key Responsibilities

A. Business Coordination & Client Servicing

• Monitor the sales pipeline and available business orders and support regular sales forecasting and reviews.
• Track client orders and coordinate with relevant internal teams to ensure timely servicing.
• Share regular updates with clients regarding order status and pending requirements.
• Send the weekly Pending PO Status to clients every Tuesday and Thursday.
• Coordinate with the PPIC and Production teams to obtain and communicate the latest job status of client orders.
• Ensure timely follow-up on pending orders, POs, and client requirements.
• Maintain professional and responsive communication with clients.

B. ERP, Data Entry & Operational Support

• Perform accurate and timely ERP data entry and operational activities.
• Maintain business, order, production, and client-related data in ERP and other internal systems.
• Use MS Excel to maintain, analyse, and generate reports related to production and client orders.
• Ensure accuracy and completeness of operational data and reports.
• Prepare regular MIS and business reports for management review.
• Coordinate with internal teams to collect, validate, and consolidate required data.

C. Prepress & Production Coordination

• Coordinate with the Prepress team for layout-related requirements and job execution.
• Support layout preparation and coordination as required.
• Coordinate post-PMJC activities and maintain/update the relevant FP Sheet.
• Follow up with PPIC and Production teams on job progress and delivery timelines.
• Escalate delays, bottlenecks, or critical issues to the reporting manager for timely resolution.

D. Business Development Support

• Support the sales/business development team in generating new business opportunities.
• Coordinate the dispatch/courier of HandGuide (Product Guide), product samples, and relevant marketing materials to prospective clients.
• Follow up with prospects to identify potential business enquiries.
• Maintain records of business enquiries and follow-up activities.
• Support the team in identifying potential customers and business opportunities.
• Plan and coordinate market/business development tours based on business requirements.

E. Additional Responsibilities

• Undertake any other tasks or responsibilities assigned by the Supervisor or Reporting Manager.
• Provide cross-functional support as required to ensure smooth business operations.
• Maintain confidentiality and accuracy of company and client information.

Key Skills & Competencies

• Strong proficiency in MS Excel, including data management, reporting, filtering, sorting, and basic analysis.
• Experience with ERP systems and data entry.
• Strong coordination and follow-up skills.
• Good client servicing and communication abilities.
• Strong attention to detail and data accuracy.
• Ability to prepare and maintain MIS and operational reports.
• Good organizational and time-management skills.
• Ability to coordinate effectively with Sales, PPIC, Production, Prepress, and clients.
• Proactive approach to identifying and resolving operational issues.
• Strong written and verbal communication skills.
• Ability to work independently as well as collaboratively within a team.

Preferred Candidate Profile

The ideal candidate should be:

• Data-driven and detail-oriented, with the ability to bring facts and data into business discussions.
• Comfortable managing multiple activities and deadlines simultaneously.
• Strong in client coordination and internal stakeholder management.
• Solution-oriented and proactive in resolving issues.
• Humble, committed, reliable, and accountable.
• Adaptable to a fast-paced, cross-functional business environment.

Culture & Values

The candidate is expected to contribute to a solution-driven work culture and demonstrate alignment with the organization's core values:

• Company first, team second, individual third.
• Maintain humility, commitment, honesty, and accountability.
• Work collaboratively in line with the organization's mission, values, and code of conduct.
• Adopt a data-driven approach to decision-making.
• Focus on finding practical and effective solutions to business challenges.
• In situations of misalignment, follow the final decision of management.