4) Key Result Areas:Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)-Maximum 10 KRAs can be updated

Project Delivery

• 95% of the changes should be deliver on time and within agreed budget
• No severity 1 issue should be reported post go live
• 10% roll backs allowed during the year

Application uptime

• 100% application uptime
• Application performance should be as per NFR defined for the project

Process Improvement

• Automate / improve efficiency of at least 2 business processes
• Implement Agile - Scrum practice

Cost optimization

• Cost savings of at least 5% in Financial year
• Process improvement to result in atleast 5% saving for atleast 1 project