Business Service Support Advisor

Position Name: Business Service Support Advisor
Location:Gurgaon and Kolkata (WFO)
Experience: 1 year

About BinQle
BinQle is a global delivery and execution partner supporting enterprises across the US, India, Singapore and Australia. We specialize in structured hiring, managed teams, and long-term delivery support.

Role Summary:
Support order management and service requests across multiple channels, ensuring prompt and accurate resolution within agreed SLAs. Manage customer interactions and workflow activities to deliver quality service and process improvements.

What Youll Do:
- Manage service requests and orders from initiation to completion
- Comply with Service Level Agreements and take necessary actions for over/under delivery
- Update order request tools and track order lifecycle
- Communicate with customers via chat, voice (inbound/outbound), and back office channels
- Perform data entry and maintain accurate records
- Escalate service issues where necessary
- Participate in process improvement initiatives and ad-hoc projects
- Adhere to shift patterns, break schedules, and personal performance goals

What We re Looking For (Must-Haves):
- Experience in customer service in a call centre environment
- Exposure to order management and understanding of customer needs
- Good written and verbal communication skills
- Cross-cultural awareness for effective communication with UK customers
- PC literacy and strong system navigation skills
- Good data input and problem-solving skills
- Competence in Windows-based tools (Outlook/Word/Excel/Access)
- Good self-management and adherence to schedules

Good to Have (Optional - only if mentioned):
- As per requirement

Qualifications:
Graduate in any stream

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.