Business Process Operations Analyst (GTM)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Process Operations Analyst (GTM) based in India.

This role offers the opportunity to improve business performance by designing scalable processes, optimizing operations, and enabling data-driven decision-making. You will support strategic go-to-market initiatives by connecting sales operations, business systems, reporting, and process improvement efforts. The position combines business analysis, operational planning, analytics, and technology expertise within a collaborative environment. You will work closely with sales, marketing, revenue operations, customer success, and partner teams to drive measurable business outcomes. This is an impactful opportunity for an analytical professional who enjoys transforming complex workflows into efficient and scalable operating models. The ideal candidate will bring strong process improvement skills, reporting expertise, and experience working across Microsoft-based business ecosystems.

Accountabilities:: The Business Process Operations Analyst (GTM) will support go-to-market operations by improving business processes, developing reporting frameworks, and enabling teams with actionable insights and operational solutions.

Support annual and quarterly go-to-market planning activities, including territory planning, account coverage, capacity planning, and pipeline management.

Analyze sales productivity metrics, revenue performance indicators, and operational data to identify improvement opportunities.

Partner with revenue operations teams to improve forecasting accuracy, pipeline visibility, and scalable sales processes.

Design, document, and optimize business processes by mapping current and future workflows using tools such as Microsoft Visio.

Identify operational bottlenecks, automation opportunities, and process improvements across sales and partner organizations.

Develop standardized operating procedures and governance frameworks to improve consistency and efficiency.

Gather, analyze, and document business requirements, translating them into functional specifications and user stories.

Facilitate stakeholder discussions, workshops, and requirements discovery sessions to support business transformation initiatives.

Develop executive dashboards, KPI scorecards, and operational reports using Power BI to support strategic decision-making.

Perform trend analysis and provide recommendations based on business performance data.

Support reporting, analytics, data quality improvements, and process adoption within Microsoft Dynamics 365 environments.

Collaborate with technical teams to enhance CRM utilization, business automation, and data governance.

Manage workflows, reporting, and operational governance activities through Jira Service Management.

Support partner ecosystem operations, including partner planning, performance tracking, co-sell initiatives, and channel reporting.

Present insights and recommendations to senior stakeholders to improve operational effectiveness and business growth.

Requirements:

The ideal candidate will have strong experience in business operations, go-to-market planning, process improvement, and analytics, with the ability to connect business needs with technology solutions.

5+ years of experience in GTM planning, sales operations, revenue operations, or business operations roles.

5+ years of experience in business process design, optimization, and continuous improvement initiatives.

5+ years of experience gathering business requirements, conducting analysis, and developing functional documentation.

Experience supporting executive reporting, operational planning, and strategic decision-making processes.

Strong experience working within Microsoft-centric business environments.

Advanced Power BI dashboard development and reporting skills.

Experience with Microsoft Dynamics 365 reporting, analytics, CRM data quality, and process optimization.

Knowledge of Jira Service Management administration, workflows, and reporting.

Advanced Microsoft Excel skills and experience with data analysis.

Proficiency in Microsoft Visio process mapping and workflow documentation.

Experience with business process automation and operational efficiency initiatives.

Strong business analysis skills, including BRD creation, functional specifications, user stories, workflow analysis, and root cause analysis.

Excellent stakeholder management and communication skills with the ability to collaborate across multiple business functions.

Strong analytical thinking, problem-solving abilities, and attention to detail.

Experience in Microsoft partner ecosystems, IT services, professional services, managed services, SaaS, cloud services, CRM, or ERP environments is preferred.

Relevant certifications such as PMP, CBAP, CBPP, PMI-PBA, Agile Scrum, Atlassian Jira, or Microsoft certifications are a plus.

Benefits:

Remote work flexibility with the option to work from home or an office environment.

Opportunity to contribute to strategic business transformation and revenue growth initiatives.

Exposure to modern business systems, analytics platforms, and Microsoft technologies.

Opportunity to work with cross-functional teams across sales, operations, technology, and partner ecosystems.

Professional growth opportunities through impactful process improvement and automation projects.

Collaborative environment focused on innovation, operational excellence, and continuous improvement.

Opportunity to develop expertise in GTM strategy, business analytics, and enterprise operations.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1