Business Process Management Analyst

1. Telecom Inventory & Asset Management

• Maintain and reconcile telecom inventory accuracy across all global providers
• Manage device lifecycle: kitting, shipping, tracking, lost/stolen device handling
• Update fulfillment information and manage roaming/suspensions/transfers
• Maintain proper documentation for all internal processes and inventory records

2. Order Management & Fulfillment

• Review and interpret order requests for mobile devices, plans, and accessories
• Place/track orders in global telecom vendor portals or via email
• Gather critical order information: shipping tracking numbers, device details, activation status
• Coordinate with clients, partners, and vendors to validate pricing and resolve discrepancies

3. Invoice Processing & Financial Operations

• Monitor client invoices to ensure all expected invoices are received and loaded into expense management tools
• Allocate client charges to appropriate cost centers and General Ledger (GL) codes
• Resolve invoicing/billing issues with telecom carriers
• Download CSV invoices from vendor portals and process for telco billing
• Handle invoice follow-ups: APAC approvers, unpaid invoices, missing vendor invoices

4. Data Operations & Quality Assurance

• Maintain data on SaaS platform as per platform and client requirements
• Perform regular data checks and analysis to ensure data quality
• Flag data anomalies and risks to relevant stakeholders
• Assemble and analyze large complex data sets for processing
• Perform quality checks to ensure accuracy of work completed and reported

5. Reporting & Documentation

• Create and maintain weekly and monthly operational reports
• Generate reports on demand for stakeholders
• Document new processes and custom client requests
• Maintain daily trackers in Excel and work queue management

6. Client & Vendor Coordination

• Act as main point of contact (MPOC) for US-based customers
• Participate in meetings and conference calls to facilitate communications
• Direct vendor communication, SLA monitoring, and escalation for outages/delays
• Communicate effectively with shipping carriers, vendors, and internal departments
• Maintain highest quality customer service standards

7. System Administration & Support

• Role assignment to users (system access, permissions)
• Handle employee tickets and SIM/device activation issues
• Raise application issues with Prod Support L2/L3 (escalation handling)
• Act on behalf of admin with approval for policy exceptions

8. Process Improvement

• Identify and resolve issues proactively
• Show initiative to improve processes by putting forth creative ideas
• Work with cross-functional teams to develop and enforce clear processes
• Train new and existing team members on processes