Business Process Expert ICO/ICT Reporting

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The Enterprise Transformation Programme is a multi-year journey focused on transforming the Haleon business building an organisation that is wired for excellence to be able to deliver our ‘Win as One’ strategy and drive growth through continuous improvement. The programme aims to strengthen the heartbeat of our business enabling us to become more agile, efficient, and innovative and is enabled through SAP S/4HANA. The Business Process Expert partners with Business Process Owners and functional teams to design, govern, and continuously improve end-to-end business processes.

Detailed Responsibilities

Business Process Experts (BPE) are responsible for shaping, measuring and continuously improving process elements to deliver business value. The role partners with the Business Process Owner (BPO) and other BPEs to manage the current process (including ensuring proposed changes are aligned to the intended future state),  define the future end‑to‑end process vision and roadmap, ensuring high‑quality, well‑controlled and user‑centric processes are created, and drive the transition from current state to future state through disciplined execution, strong governance and effective change delivery. They support the BPO in maximising value delivery through rigorous performance management, adoption oversight and continuous improvement activities, to ensuring that committed benefits are realised and sustained. The BPE needs to exhibit strong leadership, deep understanding of business processes, communication skills, stakeholder engagement, project management abilities and commitment to continuous improvement.

ICo + ICT Reporting Business Process Expert Strong technical understanding of intercompany trade of goods and services within Record‑to‑Decision, including how intercompany transactions are initiated, fulfilled, billed, accounted for, reconciled, and reflected in group reporting. Key focus on Global ICO reporting, Trading Partner reporting and understanding of Haleon Trading Services (HTS), Haleon Exports (HxL) recording and reporting, VAT treatments, hedging, cash flow policy.

Design Plan and Coordination: Collaborate with the BPO and the relevant function(s)/operating units to ensure design meets requirements and strategic objectives.

Facilitate workshops to gather input, feedback, and socialise recommendations made with the functions/operating units to refine and finalise process design in partnership with the BPO and other BPEs.

Collaborate with the BPO to document “to be” processes; and support evaluation of “as is” processes identifying bottle necks, inefficiencies, and duplication.

Drive decisions through relevant governance forums, ensuring decisions are communicated to stakeholders in a timely manner.

Align designs with programme timelines and milestones, ensuring coordination with other functional areas and interdependent programmes.

Readiness for Delivery: Support the Functional Leader in evaluating the preparedness of their functional area for programme delivery, identifying any gaps and proposing solutions.

Support the business change team in understanding people implications for the change and defining and delivering relevant interventions to create conditions for successful adoption.

Create appropriate documentation for new processes; partnering with Training & Adoption team to develop appropriate training/upskilling for colleagues to support adoption and benefit realisation.

Managing Transition phases:

Partner with the Business Continuity Manager to establish and manage interim operating states to support business continuity during the change.

Collaborate with operational teams to design and implement interim processes, ensuring minimal disruption to existing operations.

Ensure that plans are in place to transition from interim states to permanent processes in a sustainable way.

Stakeholder Engagement:

Foster effective relationships with stakeholders, ensuring alignment and collaboration.

Communicate effectively, adapting messaging for different audiences to ensure clarity and engagement in the programme objectives.

Champion the interest of the process vision, ensuring priorities are reflected in programme decision-making and feedback loops are effective.

Experience and Key Competencies: 8+ years of relevant experience working in complex, global organisations, ideally within Consumer Health, or FMCG sectors.

S4Hana experience is an advantage.

Technical Skills

Strong analytical skills : ability to analyse complex processes, understand workflow patterns, and identify inefficiencies.

Process focus: leverages process knowledge to identify opportunities, work with stakeholders to drive and implement change

System understanding: experienced in data flows and information tools and can apply emerging trends

Effective governance: applies knowledge of policies to identify control gaps and design solutions / control measures.

Reviews process performance (KPIs and SLAs) and adherence to policies and frameworks

Project Management Skills: Ability to plan, manage, and execute process improvement initiatives.

Controls and compliance: has in depth understanding of the control environment of business and works closely with risk management.

Business knowledge Business knowledge : applies business knowledge for informed decisions, identifying opportunities and aligning ways of working

Leading practices: leverages external, regulatory and competitor learnings gained form knowledge and experience

Operating procedures : redesigns operating procedures and develops policies and systems

Influencing and Managing through Change

Inspiring and motivating – strong leader with the power to inspire, energize, and motivate their team to work together to achieve shared goals.

Building strong relationships  – skilled at developing ability to build strong collaborative team connections relationships with their team.

Making informed decisions  – Evaluates challenges Considering problems and challenges from multiple different perspectives, analyse potential outcomes, takes calculated risks, and make decisions that drive help propel the organization forward.

Navigating and driving change  –identifying the need for change, executing   structured change management strategies, guiding teams through managing periods of uncertainty and disruption, and ensuring operational maintaining stability and continuity throughout the transformation. for the organization.

Creating Trust – empathises, seeks and listens to concerns and ideas, shares thoughts and rationale

        Job Posting End Date     2026-07-13       Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.       Adjustment or Accommodations Request If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.        Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.