Business Process Architect

Project Role : Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : Software Product Management, Machine Learning (ML), Telecommunications Billing
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time educationBE or any equivalent

Summary:
We are looking for a Product Manager who can operate at the intersection of market strategy, deep domain expertise, and customer engagement. You will shape the direction of an AI-powered software platform that helps telecom operators make faster, smarter decisions about their networks and you will own that story from product conception through to customer adoption.

This is a high-visibility role combining product management discipline with direct customer engagement working alongside enterprise carriers, influencing roadmap through real-world feedback, and representing the product in competitive evaluations, RFP cycles, and industry forums.

Within the platform, you will own modules that translate network health signals into trusted operator decisions spanning anomaly detection, investigation and explanation workflows, root-cause ranking, predictive risk assessment, and next-best-action recommendations.

Responsibilities:
Define market problems and translate them into prioritized requirements and user stories
Build and maintain personas for network ops, planning, and optimization stakeholders
Own the product roadmap and release plans drive cross-functional alignment
Conduct competitive analysis and Win/Loss reviews to sharpen strategy and positioning
Develop and deliver a standard demo tailored to telecom network use cases
Lead RFP/RFI responses with technical accuracy and clear differentiation
Represent the product at user conferences and facilitate Customer Advisory Boards
Required
15+ years of overall experience in product management, pre-sales, or solutions roles within the software industry
8+ years of hands-on domain experience in telecom network operations, planning, and optimization (RAN, Core, Transport, IP/MPLS)
Experience with carrier-grade software products (OSS/BSS, NMS, network analytics, or similar)
Proven ability to engage CxO and technical stakeholders prior RFP ownership

Preferred:
AI/ML-powered products network analytics, anomaly detection, predictive maintenance, or automation
Agentic AI experience positioning or building AI agent-based workflows is a strong differentiator
Exposure to network digital twin, intent-based networking, or closed-loop automation
PM certifications (Pragmatic Marketing, AIPMM)


Qualification
15 years full time educationBE or any equivalent