Business Process Architect

Project Role : Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : Oil and Gas Upstream
Good to have skills : NAMinimum 3 year(s) of experience is required
Educational Qualification : 15 years full time educationRole OverviewThe Wells Application Support Analyst provides hands-on L1L3 technical and functional support for Wells and Well Planning applications. The role handles incident resolution, patch management, reporting support, and minor enhancement delivery for the global Wells application portfolio of approximately 90 in-scope applications. Resolve L1L2 incidents for Wells applications via ServiceNow within SLA targets escalate L3 issues as required Support and maintain Spotfire and PowerBI global dashboards, automation services, and scheduled email reports Apply patches, security updates, and minor upgrades to vended Wells applications per COP change management processes Perform configuration changes, user access provisioning, and role management for Wells platforms Conduct functional and technical troubleshooting for custom Wells applications (read-only custom apps needing support) Support enhancement delivery for BU-specific development needs using standard software management processes Perform test script execution during upgrade and patch cycles document results Maintain technical documentation, knowledge base articles, and support runbooks Participate in Agile sprint ceremonies and update JIRA stories promptly Coordinate with SaaS solution providers for vendor escalations and resolution trackingRequired Skills Tools Spotfire (report support, automation services), Power BI (report publishing, workspace admin) L1/L2 incident handling, patch application, access management Exposure to any of: Landmark, Halliburton, or equivalent well planning software (advantageous) REST API awareness, basic scripting (Python or PowerShell) for automation tasks ServiceNow, JIRA daily usage required Change management (COP CPISP awareness), SOX compliance basicsNice to Have Prior support experience with SaaS-delivered engineering applications Exposure to Oil Gas drilling or completion workflows Experience with automated testing or regression testing frameworks Azure DevOps familiarity
Qualification 15 years full time education