Business Process Analyst

Role Purpose Act as the business-to-solution bridge for digital supply chain transformation, engaging directly with China-based supply chain stakeholders to gather requirements, identify process and automation improvement areas, and translate business needs into workflows, SOPs, and solution designs — working in close consultation with the Solution Analyst and the AI/Product team. (The role is fully remote work in India)

Key Responsibilities • Engage directly with supply chain business stakeholders to gather detailed requirements and identify areas for process improvement and automation • Convert business requirements into business solutions, applying supply chain domain knowledge to design end-to-end workflows • Partner with the Solution Analyst to define Standard Operating Procedures (SOPs), exception-handling rules, and system logic • Define user interface (UI) requirements and user experience considerations for new system builds • Design and propose new/updated KPIs to measure process performance and automation impact • Coordinate closely with the AI/Product development team for functional inputs and validation • Track project activities, action items, timelines, and deliverables • Prepare dashboards, KPI reports, and leadership review presentations • Support testing, UAT, deployment, and continuous improvement initiatives • Coordinate cross-functional meetings and follow-up actions

Qualification & Experience • Bachelor’s degree in Engineering, Supply Chain, Operations, or Business Management • MBA preferred • 5-7 years of experience in Supply Chain, Business Analysis, or Digital/ERP Transformation, with hands-on exposure to ERP transition/transformation projects (e.g., WMS or DMS implementation) strongly preferred • Consulting or in-house enterprise resource transformation experience valued

Required Skills • Strong understanding of both supply chain business processes AND underlying systems/technology — able to bridge business needs with solution architecture • Experience translating business requirements into workflows, SOPs, and solution designs • Familiarity with ERP/WMS/DMS implementation processes • Strong analytical and communication skills • Advanced Excel and PowerPoint • Knowledge of SAP/ERP systems preferred • Power BI/Tableau preferred • Strong coordination and stakeholder management capability across global teams