Business Process Analyst

We are seeking a skilled Business Process Analyst to join India CoE-Integration & Engg - CAT IT Division.

What you will do:

• Business requirements gathering
• Business process analysis & optimization
• User story development
• Data analysis & reporting
• Risk & impact assessment
• Testing & quality assurance
• Communication & presentation skills
• Problem solving & critical thinking

Core Technical Competencies:

• Dataiku - Intermediate
• Snowflake - Intermediate
• Python - Advanced
• SQL - Advanced
• GitHub - Advanced
• GitHub Copilot - Intermediate
• Data modeling - Intermediate
• CI/CD & DevOps - Intermediate

This position requires candidate to work a 5-day-a-week schedule in the office.

What you will have:

• 5+ years of experience in financial services, commercial lending, credit operations, or payment processing platforms (i.e. Fiserv FirstVision or TSYS/FIS Total Issuing Solutions).
• Experience integrating with third-party platforms and SaaS applications.
• Knowledge of enterprise architecture frameworks and data governance principles.
• Experience with Azure, AWS, or GCP cloud services.
• Familiarity with Agile and Scrum methodologies.
• Experience supporting globally distributed users and business processes.

Skills desired:

Business Analysis:

Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.

Level Working Knowledge:

• Analyzes the value of a business and its functions through the value estimation of assets.
• Applies the prerequisites to a project before starting the business analysis process.
• Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions.
• Documents the business case to justify the requirements of time and resources of a project.
• Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities.

Core Application Systems:

Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.

Level Working Knowledge:

• Helps create contingency plans to mitigate impact of disruption on core applications.
• Identifies key players, criticalities, roles, and responsibilities.
• Investigates application-related issues with both business and IT professionals.
• Recommends enhancements for a major application system or related subsystems.
• Works with core application systems for a major business unit or function.

Information Capture:

Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.

Level Extensive Experience:

• Enhances the processes and procedures used in the organization's records retention program.
• Uses detailed knowledge of records retention program to conduct training and/or meetings.
• Ensures that all exceptions and unusual circumstances are properly captured and reviewed.
• Coordinates and monitors the various steps involved in a records retention program.
• Helps others understand how the recording of information impacts other business units.
• Provides guidance in documenting pertinent information.

Analytical Thinking:

Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Working Knowledge:

• Approaches a situation or problem by defining the problem or issue and determining its significance.
• Makes a systematic comparison of two or more alternative solutions.
• Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
• Identifies the major forces, events and people impacting and impacted by the situation at hand.
• Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.

Relationship Management:

Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Extensive Experience:

• Communicates to clients regarding expectations of all parties.
• Participates in negotiating the terms of the business relationship.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Creates opportunities to educate support teams on client priorities.
• Empowers others to establish collaborative, healthy relationships.

IT Environment:

Knowledge of an organization's IT purposes and activities; ability to create an effective IT environment for business operations.

Level Working Knowledge:

• Recognizes basic IT needs from the business users perspective.
• Researches planned platforms, strategies, initiatives, and key issues related to the IT environment.
• Implements existing technology infrastructure and systems management practices of one's own IT unit.
• Analyzes the purposes and responsibilities of one's own IT department.
• Follows an organization's information management policies.

IT Standards, Procedures & Policies:

Knowledge of information technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Level Working Knowledge:

• Participates in the design of organizational IT infrastructure and policies based on a business analysis.
• Assists senior colleagues in identifying critical issues in IT design processes and policies.
• Generates status reports for senior management to ensure the implementation of IT policies, standards and procedures.
• Executes IT projects or services based on predetermined IT procedures.
• Conducts performance reviews on specific technical applications or IT projects.

System and Technology Integration:

Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.

Level Working Knowledge:

• Assists with current and planned integration initiatives.
• Explores major issues and considerations for successful system integration.
• Works with applications, data, technology bridges and a variety of platforms.
• Works with existing interfaces as well as integration and migration plans within own area.
• Plays an active role in local integration efforts.