Business Process Analyst

Job Summary


Responsibilities

• Sales Cloud and Service Cloud functionality
• Salesforce data model fundamentals
• Reports and dashboards
• Security and sharing concepts
• Flow and declarative automation capabilities
• Case management and customer service processes
• Lead, opportunity, and account management processes
• Salesforce release management lifecycle
• Basic understanding of integrations and APIs

• Business Requirements Gathering
• Business Process Analysis Optimization
• User Story Development
• Data Analysis Reporting
• Risk Impact Assessment
• Testing Quality Assurance
• Communication Presentation Skills
• Problem Solving Critical Thinking

What you will have

• Salesforce Certified Business Analyst
• Salesforce Administrator
• Sales Cloud Consultant
• Service Cloud Consultant
• Platform App Builder
• Salesforce AI Associate
• IIBA CBAP, CCBA, or equivalent Business Analysis certification
• This position requires candidate to work a 5-day-a-week schedule in the office and Shift Timings: 1:00 pm to 10:00 pm IST

Skills desired

• Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
• Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
• Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
• Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• IT Environment: Knowledge of an organization's IT purposes and activities; ability to create an effective IT environment for business operations.
• IT Standards, Procedures Policies: Knowledge of Information Technology (IT) standards, procedures policies.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.