Business Process Analyst

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is owned by LDI, Ltd., a U.S. based family office with over one hundred years of experience growing manufacturing and logistics businesses.

Job title: Business Process Analyst
Location: Pune, India

Summary:

The Milestone Business Process Analyst is responsible for analyzing, governing, and optimizing Track & Trace and Milestone Management processes within Global Shared Services. This role focuses on ensuring shipment visibility, milestone accuracy, and SLA adherence through data-driven analysis, process evaluation, and cross-functional collaboration.

The Analyst acts as a bridge between Operations, IT, and GBS, identifying process inefficiencies, systemic gaps, and automation opportunities that impact customer visibility, compliance, and productivity.

Supervisory Responsibilities:

• None

Duties and Responsibilities:

Process Analysis & Optimization

1. Analyze existing Track & Trace and Milestone Management workflows to identify bottlenecks, inefficiencies, and failure points.
2. Conduct root cause analysis on missed, delayed, or inaccurate milestones.
3. Recommend and support implementation of corrective and preventive actions (CAPA).
4. Identify opportunities for standardization, simplification, and automation.

Data Integrity & Quality Governance

1. Perform regular audits of milestone accuracy, completeness, and timeliness.
2. Monitor data quality trends and highlight systemic issues.
3. Partner with Operations and IT to resolve recurring data discrepancies.
4. Define and maintain milestone data standards and validation rules.

KPI Monitoring & Reporting

1. Produce, track, and interpret Milestone KPIs (SLA compliance, update timeliness, data accuracy, visibility gaps).
2. Translate performance data into actionable insights for stakeholders.
3. Support management reviews with structured dashboards and analytical summaries.
4. Identify risk patterns impacting customer experience or compliance.

System & Process Expertise

1. Act as Subject Matter Expert (SME) for Milestone Management in CargoWise One (CW1).
2. Support system enhancements, testing, and UAT activities related to milestone processes.
3. Collaborate with IT on automation, integration, and rule-based improvements.
4. Maintain documentation of procedures, workflows, and business rules.

1. Cross-Functional Collaboration
   
2. Work closely with Freight Forwarding Operations, GBS teams, and Digital/IT functions.
3. Provide analytical support during process redesigning or transformation initiatives.
4. Assist in defining SLAs, SOPs, and performance frameworks.
5. Support global alignment and best practice sharing.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Experience in Track & Trace, Milestone Management, or Freight Forwarding operations
• Strong proficiency in CargoWise One (CW1) or similar LSP/TMS platform
• Advanced analytical skills (Excel / Power BI / Data Analysis)
• Experience in process mapping, SOP creation, and root cause analysis
• Familiarity with Continuous Improvement methodologies (Lean / Six Sigma preferred)
• Analytical Thinking: Ability to convert operational data into insights
• Process Orientation: Strong understanding of workflows and dependencies
• Attention to Detail: High accuracy mindset
• Problem Solving: Structured and data-driven approach
• Communication: Ability to explain findings to operational and managerial stakeholders
• Stakeholder Collaboration: Cross-functional working capability

Education and Experience:

• Holds a bachelor's degree in data Analytics, Engineering, Computer Science or a related field.
• Bring 1 - 3+ years of experience in business process analytics or a similar data-focused role.
• This role requires strong communication skills and the ability to work effectively with stakeholders.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.