Business Process Analyst (SME, Metricstream & ERM)

MetricStream Business Process Analyst

ERM Industrial Assets Department We are looking for a motivated and analytical MetricStream Business Process Analyst to join our team. The ideal candidate will play a key role in understanding business requirements, analysing processes, and facilitating the implementation of MetricStream solutions. You will collaborate with stakeholders to ensure that the GRC (Governance, Risk, and Compliance) framework meets organizational needs and drives effective decision-making.

The main tasks and responsibilities include:

• Gather, document, and analyse business requirements from stakeholders to inform the design and implementation of MetricStream solutions.
• Collaborate with cross-functional teams, including HSEC, IT, compliance, risk management, and business units, to ensure alignment of business objectives with technology solutions.
• Conduct gap analysis to identify opportunities for process improvements and enhancements within the MetricStream platform.
• Develop detailed functional specifications and user stories to guide development and implementation efforts.
• Facilitate workshops and meetings with stakeholders to elicit requirements, clarify expectations, and validate solutions.
• Assist in the testing and validation of new features and enhancements to ensure they meet business requirements and quality standards.
• Provide training and support to end-users to ensure effective adoption of MetricStream solutions.
• Prepare training material including presentations, quick reference guides, videos etc. and roll out plan for module owners and departments within Glencore
• Stay current with industry trends and best practices in GRC and business analysis to provide insights and recommendations.

Technical Experience:

• Degree (e.g., BA, BSc) or professional certifications in computer science, Information technology, or a related field.
• 8+ years’ experience delivering MetricStream or similar GRC implementations in global organizations.
• Proven experience as a business analyst, preferably with MetricStream or similar GRC applications.
• Strong analytical and problem-solving skills, with the ability to think critically and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse stakeholders.
• Familiarity with process mapping, requirements gathering techniques, and documentation standards.
• Proficiency in SQL and data analysis tools is a plus.
• Ability to manage multiple workstreams simultaneously and work effectively under pressure.
• Excellent communication skills, both verbal and written & ability to collaborate across departments and cultures
• Knowledge of MetricStream features and technology across modules such as Audit, Risk, Compliance, Incidents, Issues and Action management amongst others.
• Knowledge of data governance and the integration of Risk, Audit, and HSEC processes.

Key strengths include:

• A solutions-focused individual who can work with teams through complex challenges while maintaining clarity on priorities and outcomes.
• Familiarity with compliance, risk management, and audit processes.
• Business Analysis Professional (CBAP) or similar certification is a plus
• Awareness of natural resources sector compliance challenges and emerging GRC & ERM trends, is a plus. Benefits
• We are committed to providing benefits, which promote mental, physical, and financial well-being. From healthy meal options in our restaurants and bistros to free use of the in-house gym including sport classes with professional trainers.
• We reimburse public transport for commuting to work; alternatively, we offer free parking space.
• We have a competitive parental leave policy. Our childcare benefits also include emergency childcare services and financial assistance towards daycare costs. Who We Are Glencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities that advance everyday life. Through a network of assets, customers and suppliers that spans the globe, we produce, process, recycle, source, market and distribute the commodities that support decarbonisation while meeting the energy needs of today. With over 150,000 employees and contractors and a strong footprint in over 35 countries in both established and emerging regions for natural resources, our marketing and industrial activities are supported by a global network of more than 50 offices. Glencore’s customers are industrial consumers, such as those in the automotive, steel, power generation, battery manufacturing and oil sectors. We also provide financing, logistics and other services to producers and consumers of commodities. Glencore is proud to be a member of the Voluntary Principles on Security and Human Rights and the International Council on Mining and Metals. We are an active participant in the Extractive Industries Transparency Initiative. We will support the global effort to achieve the goals of the Paris Agreement through our efforts to decarbonise our own operational footprint. We believe that we should take a holistic approach and have considered our commitment through the lens of our global industrial emissions. Against a restated 2019 baseline, we are targeting to reduce our Scope 1, 2 and 3 industrial emissions by 15% by the end of 2026, 25% by the end of 2030, 50% by the end of 2035 and we have an ambition to achieve net zero industrial emissions by the end of 2050, subject to a supportive policy environment. For more information see our 2024-2026 Climate Action Transition Plan and the About our emissions calculation and reporting section in our 2023 Annual Report, available on our website at glencore.com/publications. Who We Are Glencore is one of the world’s largest global diversified natural resource companies and a major producer and marketer of more than 60 commodities that advance everyday life. Through a network of assets, customers and suppliers that spans the globe, we produce, process, recycle, source, market and distribute the commodities that support decarbonisation while meeting the energy needs of today. With over 150,000 employees and contractors and a strong footprint in over 35 countries in both established and emerging regions for natural resources, our marketing and industrial activities are supported by a global network of more than 50 offices. Glencore’s customers are industrial consumers, such as those in the automotive, steel, power generation, battery manufacturing and oil sectors. We also provide financing, logistics and other services to producers and consumers of commodities. Glencore is proud to be a member of the Voluntary Principles on Security and Human Rights and the International Council on Mining and Metals. We are an active participant in the Extractive Industries Transparency Initiative. We will support the global effort to achieve the goals of the Paris Agreement through our efforts to decarbonise our own operational footprint. We believe that we should take a holistic approach and have considered our commitment through the lens of our global industrial emissions. Against a restated 2019 baseline, we are targeting to reduce our Scope 1, 2 and 3 industrial emissions by 15% by the end of 2026, 25% by the end of 2030, 50% by the end of 2035 and we have an ambition to achieve net zero industrial emissions by the end of 2050, subject to a supportive policy environment. For more information see our 2024-2026 Climate Action Transition Plan and the About our emissions calculation and reporting section in our 2023 Annual Report, available on our website at glencore.com/publications. Note*: All applications will be subject to potential background checks. You will be informed if this will be the case. Further information about the processing of your personal data will be made available during the application process. We'll seek your explicit consent prior to processing the data.