Business Process Analyst Automation

TailorFlow AI is a Cambridge-based enterprise AI services company that designs and delivers bespoke solutions for complex business problems. We help enterprises and ambitious mid-market organisations identify valuable AI opportunities and implement systems that work in real business environments.

Our customers are based across the UK, South Africa, the Americas and Australia. Most work happens asynchronously, offering flexibility in how team members structure their day. Depending on the project, you should be comfortable maintaining three to four hours of overlap with the relevant customer geography.

We are a small, growing team primarily based in Cambridge, with newer team members working remotely from India. As our international customer base grows, we are adding more remote team members in India.

We value people who take ownership, approach problems constructively and remain positive when working through ambiguity. We look for colleagues who investigate problems, propose solutions and help move projects forward.

We are looking for a Business Process Analyst to examine how work gets done and identify opportunities for intelligent automation.

You will document current processes, diagnose bottlenecks and help design improved workflows that combine people, software and AI.

• Map end-to-end business processes through interviews and observation.
• Identify manual effort, delays, control gaps and repeated decision points.
• Quantify improvement opportunities and define future-state workflows.
• Document business rules, exceptions and automation requirements.
• Collaborate with consultants and engineers on solution design.
• Support testing and confirm that new workflows meet business needs.

• One to three years of experience in process analysis, operations, consulting or business analysis.
• Strong process-mapping and problem-solving skills.
• Ability to ask precise questions and uncover hidden requirements.
• Clear documentation and stakeholder communication.
• Interest in automation, AI and operational improvement.
• A practical, ownership-oriented working style.

• Experience with BPMN, Lean, Six Sigma or process-mining concepts.
• Familiarity with Miro, Lucidchart or Visio.
• Exposure to RPA, workflow software or digital transformation.

The successful candidate will focus on improving the underlying process, not automating inefficiency.

• Work on real AI implementations for international clients.
• Gain exposure to different industries, business functions and use cases.
• Work directly with experienced founders and technical specialists.
• Work remotely with flexibility and meaningful ownership.
• Grow with a small team where strong performers can take on responsibility quickly.