Business Planning Analyst II

About Avaya

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00064479

Job Family: Business Support

Job Function: Business Planning & Operations

About The Opportunity

The Business Planning Analyst II manages the end-to-end procurement life cycle, financial compliance, and vendor operational governance for third-party software, hardware, maintenance (MTCE), and labor services. This role acts as a critical bridge between Delivery, Sales, Finance, Global Strategic Sourcing (GSO), and external vendors to maximize profit margins, drive cost-reduction initiatives, and ensure seamless service readiness while mitigating financial and audit risks.

Core Competencies & Responsibilities

• Procurement & End-to-End PO Lifecycle Management: Oversees the creation, expansion, and tracking of Purchase Requisitions (PR) and Purchase Orders (PO) in Coupa and SAP. Validates statements of work (SOWs), quotes, country codes, currencies, and cost centers to eliminate financial penalties. Evaluates end-customer contracts to secure margin acceptance, profit center alignment, and budget availability.

• Financial Control, Forecasting & Capital Management: Drives regional financial hygiene by managing the Expense Outlook (ICE), forecasting vendor spend, performing monthly/quarterly accruals, and preparing Prepaid Amortization reports. Handles Capital Management workflows, including Asset ID creation, activation, and compliance.

• Invoice Governance & Dispute Resolution: Conducts weekly reviews of Blocked Invoices and GR/IR Imbalances. Collaborates directly with Accounts Payable (AP), Project Managers, and suppliers to resolve tax discrepancies, mismatched entities, and payment blocks. Manages the daily Goods Receipt (GR) process.

• Contract Renewals & Strategic Sourcing: Manages complex maintenance (MTCE) and OEM renewals. Partners with the GSO to run eRFP/RFI processes for high-spend initiatives, analyzes bid competitiveness, and ensures proper internal/external vetting of SOWs (Legal, Tax, Day 2 teams).

• Operational Tracking & Specialized Programs: Directs niche procurement workflows, including International Procured Labor tracking, Feet on the Street (FOS) active support site management, OEM Activity coordination, and Subscription/Overage licensing verification.

• Risk Mitigation, Compliance & Escalations: Reviews of After the Fact compliance reports ( $20K) to flag operational exceptions to senior leadership. Rapidly handles high-priority escalations regarding missing customer records, urgent inventory issues, and expedited PO processing.

• Employment Type: Full-Time

Key Responsibilities of the Role

• Execute the end-to-end PO/PR lifecycle via Coupa and SAP, maintaining the internal SOW Tracker.

• Conduct financial forecasting, planning, and cost-benefit analysis within the Expense Outlook (ICE OL), alongside preparing prepaid amortizations and accruals.

• Interface with GSO, Legal, Tax, and Delivery for supplier contracts as required, run eRFPs, and ensure SOWs are created comprehensively vetted.

• Audit monthly metrics for specialized lines of business, including supplier usage overages, logs, and Procured Labor counts etc. as required

• Resolve operational bottlenecks, invoice disputes, and emergency field escalations to maintain high service readiness levels.

About The Requirement

Mandatory Skills

• Systems Experience: Strong proficiency in Coupa, SAP, Google Workspace and Microsoft Excel.

• Skills: Strong background in tech/telecom procurement, contract/SOW analysis, financial forecasting, and cross-functional stakeholder management.

• Capabilities: Advanced analytical mindset with the ability to navigate ambiguous corporate finance structures (Profit Centers, MJEs, GR/IR imbalances).

Experience

Education

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.