Business Operations Specialist

Job Summary

We re looking for a highly motivated individual who will be responsible for the setup, configuration, and maintenance of the critical technologies necessary to deliver best-in-class conference experiences. The Business Operations Specialist will be responsible for performing setup and configuration tasks; ensuring the quality of the experiences and configuration; performing data quality audits, investigations, and remediation; and collaborating with cross-functional teams to identify opportunities and solutions that scale and improve the conference experience.

Responsibilities

• Setup and configure critical conference technologies, delivering evergreen registration availability and best-in-class experiences.
• Develop and conduct quality assurance of the Exhibitor Portal.
• Support strategic initiatives with complex configuration support.
• Perform quality assurance testing, generate process documentation and training guides, and support ad-hoc project requests and assignments.
• Provide detailed timelines, tracking, and communications that ensure complete visibility into technology status by conference.
• Perform data quality audits, investigations, and remediations to deliver seamless experiences and support accurate conference analytics.
• Interact with attendees and Gartner associates to troubleshoot challenges remotely and onsite at global conferences.

Requirements

• Bachelors Degree or Equivalent, preferred.
• 2 + years of relevant experience; nice to have prior experience with conferences registration process.
• Excellent verbal and written communicator with strong customer service skills and attention to detail.
• Ability to solve complex problems, thinking creatively, and using data to tell a story.
• Strong time management and organization skills. Able to manage multiple tasks and meet tight deadlines.
• Passion about the experience and delivering uncompromising quality. Self-motivated accountable, with a high level of commitment to responsibility
• Ability to work in a team with local and remote members as well as independently, to produce high quality work within given timeframes.
• Ability to solve complex problems and thinking creatively.
• Strong English verbal and written communication skills.
• Willing to travel 5% of the year regionally, providing critical support at our most important global conferences

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.