Business Operations Specialist

Greetings from Zensar Technologies.

This position is responsible for driving all the direct costs optimization initiatives for all strategic / top accounts and at the BU level. The focus is to enhance Operating Margin, Gross Margin, and Revenue, through Cost + Efficiency initiatives. Partnering with the business leadership to provide decision support, periodic analytics and proactively draws attention of the business towards possible red flags.

This role involves very high and frequent involvement and engagement with the Finance/ Business leaders/ Delivery and program managers/ HR BP/ RMG/ TA teams to lead, support and track BU level business initiatives to successful closure.

Responsibilities

• Determine and understand the key business drivers of the business unit (e.g., Headcount, Margins, Revenue per FTE, Cost per FTE, Utilization, Direct costs etc.).
• Preparation and execution of regular margin forecasting exercises.
• Responsible for supporting, tracking and reporting on special projects (e.g., strategic accounts cost optimization, profit improvement programs etc.)
• Analyse financial statements to develop and support strategic insights, working closely with CXO level
• Conduct monthly operations / financial review for assigned BUs.
• Delivery of regular & ad-hoc reports (such as margin analysis, trending analysis, what if modelling, etc.)
• Ensure operational efficiency is improved and sustained over time through various cost optimization initiatives across the delivery organization (pyramid optimization, Cost Per FTE reduction, subcontractors margin improvement etc.)
• BU level direct cost optimization through rigorous reviews and improvement of non-billing costs (pool resources, buffer resources etc.)
• Upkeep of all internal systems and operational dashboards to reflect the accurate metrics and data at any point of time

Qualifications

• Bachelor's or master's degree in finance, Accounting, or a related field.
• Minimum 8 years of experience in business finance, with a proven track record in a leadership role.
• Proficiency in financial analysis, budgeting, forecasting, and variance analysis.
• Strong business acumen and the ability to partner with business leaders effectively.
• Excellent communication and interpersonal skills for collaborating with diverse teams.
• Proficiency in using financial software and tools for data analysis and reporting.
• Analytical mindset with a keen eye for detail and accuracy.
• Ability to work independently and manage multiple projects simultaneously.
• Strong leadership and mentorship skills to guide and develop a finance team.
• Adaptability to changing business landscapes and a willingness to learn and grow