Business Operations Executive
Keshav Murthy · Bengaluru · onsite · Posted 48d ago
About a minute. You'll make an account on the way through.
About this role
Job Description Client Relationship & Operations Executive
Location: Bangalore
Experience:3+ Years
Salary: 35,000 40,000 per month
Department: Client Servicing / Operations / Sales
Employment Type: Full-Time
About the Role
We are looking for a Client Relationship & Operations Executive who will be responsible for managing client relationships, handling client queries, resolving issues, and supporting sales and business development activities.
The ideal candidate should have strong client-handling, communication, problem-solving, and sales coordination skills and be comfortable managing multiple clients and their requirements.
Key Responsibilities
- Manage day-to-day communication and relationships with existing clients.
- Act as the primary point of contact for client queries, requests, and concerns.
- Understand client requirements and provide timely and effective solutions.
- Handle and resolve client complaints and operational issues.
- Coordinate with internal teams to ensure smooth service delivery.
- Follow up with clients regarding pending requirements, services, and concerns.
- Support sales activities, including lead follow-ups, client meetings, proposals, and business opportunities.
- Identify opportunities for upselling, cross-selling, and client retention.
- Maintain regular follow-ups with clients to ensure customer satisfaction.
- Prepare client reports, MIS, follow-up records, and other operational updates.
- Track and close client issues within agreed timelines.
- Maintain strong long-term relationships with key clients.
- Escalate critical client issues to management when required.
Required Skills
Excellent Client Handling & Relationship Management
Strong Communication & Interpersonal Skills
Client Query & Complaint Resolution
Problem-Solving & Decision-Making
Sales Coordination & Follow-ups
Customer Retention & Relationship Building
Negotiation & Convincing Skills
MS Excel / Microsoft Office
Ability to manage multiple clients and priorities
Candidate Profile
- Bachelors degree in any discipline.
- 3+ years of experience in Client Relationship, Customer Success, Client Servicing, Operations, Sales Coordination, or Business Development.
- Candidates with experience in B2B client handling will be preferred.
- Should be proactive, confident, and customer-focused.
- Must be comfortable handling clients independently and resolving issues professionally.
Preferred candidate profile
Perks and benefits
Sourced from naukri